FAQ

Frequently asked questions by SRI analysts

The frequently asked questions regarding our CSR work are written especially for Socially Responsible Investments (SRI) analysts but everyone is of course welcome to read on.

The headings are:

Business behaviour
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What international agreements has Nordea signed in the field of responsible business?

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How have Nordea’s external commitments to responsible business been adopted internally?

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How does Nordea ensure compliance with agreed commitments?

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How does Nordea ensure responsible lending within project financing?

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How does Nordea combat corruption, money laundering, and terrorist financing?

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In what way is Nordea committed to responsible investments?

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How does Nordea ensure responsible customer relations?

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What is the function of Nordea’s Customer Ombudsmen?

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What actions does Nordea take to ensure fair and transparent information to customers?

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What activities does Nordea have to raise awareness of responsible sales?

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What measures has Nordea taken to avoid overindebtedness?

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How does Nordea ensure that its customers have access to financial services?

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How does Nordea promote social and economic development in society through its operarations?

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In what way does Nordea engage with society?

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In what ways does Nordea support local communities?

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Human rights
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What are Nordea’s human rights commitments?

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How does Nordea ensure that its human rights principles are adhered to by subsidiaries, suppliers and major business partners?

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Human resources
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How does Nordea ensure non-discrimination and gender equality among its employees?

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What governs Nordea’s labour policies?

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How does Nordea ensure freedom of association for its employees?

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How does Nordea ensure an efficient dialogue with employees?

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What is the minimum wage for employees in Nordea?

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How does Nordea promote the career opportunities of its employees?

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Does Nordea have any training programmes for promoting employability and life-long learning of all employees?

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How are managers in Nordea evaluated in terms of employee management?

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How does Nordea evaluate its performance as an employer?

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What measures has Nordea taken to improve the health and safety conditions in the company?

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What health and safety policies does Nordea have?

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Environment
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What are Nordea’s environmental commitments?

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How does Nordea take the environment into account in its operations?

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Does Nordea engage in environmental reporting?

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What are Nordea’s main focus areas in reducing its environmental impact?

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What are Nordea’s targets for reducing its impact on the environment?

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What measures have been taken to reduce Nordea’s environmental impact from business travel?

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Supply chain
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How does Nordea enforce its CSR principles in its supply chain?

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Corporate governance
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What external framework regulates Nordea’s corporate governance?

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How is corporate governance in Nordea structured?

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How are candidates for Nordea’s Board of Directors nominated?

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What is the composition of the Board of Directors?

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What are the responsibilities of the Board of Directors?

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What working committees does the Board have?

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What guidelines does Nordea have regarding remuneration?

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How is the Board’s work evaluated?

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How is Nordea’s internal audit function organised?

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How are Nordea’s statutory auditors nominated and appointed?

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