Proper handling of customers

Within the appropriate business context, Nordea familiarises itself with the customer’s financial standing, experience and objectives.
Nordea provides understandable information (if relevant including potential risks) on the services provided.
Our ambition is to always ensure that the customer knows what he is deciding and understands the potential consequences.
Conflicts of interest between Nordea and its customers are identified and prevented or managed so that customers are justly treated.
Nordea has procedures for the processing of complaints, and provides instructions on how to file a complaint and responds to them within a reasonable time.