Business behaviour
As a provider of financial services to businesses and personal customers, we are also a member of the wider society in our markets. For us, this entails obligations to conduct business operations ethically and on socially responsible terms. We have made Corporate Citizenship an integral part of our operations throughout the Nordea Group.
We have signed several international agreements in the fields of ethically and socially responsible business. These, combined with our internal guidelines and initiatives, make up the foundation of our Corporate Social Responsibility approach.
Responsible customer relationships are also an important part of our business ethics. The Code of Conduct is our central guideline for the ethical conduct of our customer relations. The responsible management of customer relationships is a core value for us. We conduct customer satisfaction surveys in order to develop and ensure a great customer experience. Furthermore, in each Nordic country, we have a Customer Ombudsman, whose sole purpose is to resolve any customer complaints and in that way provide us with valuable insight into how we can develop our customer relationship management.
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What international agreements has Nordea signed in the field of responsible business? |
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How have Nordea’s external commitments to responsible business been adopted internally? |
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How does Nordea ensure compliance with agreed commitments? |
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How does Nordea ensure responsible lending within project financing? |
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How does Nordea combat corruption, money laundering, and terrorist financing? |
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In what way is Nordea committed to socially responsible investments? |
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How does Nordea ensure responsible customer relations? |
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What is the function of Nordea’s Customer Ombudsmen? |
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What actions does Nordea take to ensure fair and transparent information to customers? |
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What activities does Nordea have to raise awareness of responsible sales? |
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What measures has Nordea taken to avoid overindebtedness? |
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How does Nordea ensure that its customers have access to financial services? |
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How does Nordea promote social and economic development in society through its operarations? |
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In what way does Nordea engage with society? |
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In what ways does Nordea support local communities? |
