Listening to stakeholders
We interact in various ways with our stakeholders continuously. In 2013, we conducted a web-based stakeholder survey from which we acquired an enormous amount of ideas of how to become a more responsible company.
Identified stakeholder groups
Our main stakeholder groups are customers, employees, shareholders, suppliers, analysts, non-governmental organisations (NGO's) and governmental authorities
Stakeholder dialogues in 2013
In 2013, we conducted a web-based 'virtual brainstorming' dialogue with all of our stakeholder groups, the link was open to all on our websites, the Netbank and social media. We received over 4,300 responses and over 5,300 ideas on how to become a more responsible company. Because of the large number of responses the topics also covered a wide range of topics.
We are in constant dialogue with our customers through our Customer Ombudsmen who received 145,100 pieces of feedback from our customers in 2013. We also received 95,000 responses to our annual customer satisfaction survey and feedback is also gathered after individual customer meetings.
94% of Nordea's employees responded to our annual employee satisfaction survey and 94% of them had a performance and development dialogue with their manager 2013.
We conducted a survey to understand how many of our shareholders can be defined as responsible investors. in 2013, 34% of Nordea's shareholders had endorsed the Principles for Responsible Investment (PRI).
In 2013, we had in-depth discussions with six of our suppliers when we visited them for an on-spot review to discuss topical issues and understand risk areas and common opportunities between Nordea and the supplier. Read about the results of these reviews in the CSR Report.
In addition to reaching many of our stkeholders through the survey, we conducted a round table discussion with NGOs interested in our business.