Nordea logotype

Printed by customer 2008.08.28

Values

Nordea has, since its inception in 2000, always been focused on values. The Nordea brand is built on the two components Nordic Ideas, which reflect very much what we are and want to be. Traditional values in the Nordic region are much focused on community, good citizenship and caring for people and the environment. These are the ideas that we at Nordea bring with us as the cultural heritage we have built, and are constantly developing, our business on.

Nordea values

CSR supporting the values

Great customer experiences

  • We think and act with the customer in mind
  • We understand individual customer needs and exceed expectations
  • We deliver professionally
  • We create long-term relationships
  • We operate our business with high standards of integrity and ethics.
  • We deliver products and services that are in line with the overall expectations and demand our customers have on us, including our standards, behaviour and performance.
  • We have clear policies and procedures in place for appropriate handling of customers and customers’ rights.
  • We deliver products and services that utilise resources in the most efficient manner, thereby minimising negative environmental and social impact, improving efficiency, and creating new business opportunities.

It's all about people

  • We acknowledge that people make the difference
  • We enable people to perform and grow
  • We foster initiative-taking and timely execution
  • We assess performance in an honest and fair way
  • Our employees are people. These people are our core asset and the instrument to create value and great experiences for our customers and society. We incorporate values and ethics as integral parts of our organisational culture and development.
  • Our customers are people. Good relationships, respect, service and communication are key elements in the way we do business.
  • Nordea is a part of society. We strive to be good corporate citizens in the markets where we operate.

One Nordea team

  • We team up to create value
  • We work together across the organisation
  • We show trust and assume accountability
  • We make rules and instructions clear and applicable
  • We operate our business with high standards of integrity and ethics.
  • We incorporate values and ethics as integral parts of our organisational culture and development.