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Contact

For further details, please go to our  full contact section.
 
Head office Denmark Finland Norway
Nordea Bank Sverige Nordea Bank Danmark Nordea Bank Finland Nordea Bank Norge
Smålandsgatan 17 Christiansbro, Strandgade 3 Aleksanterinkatu 36 B Middelthunsgt. 17
SE-105 71 Stockholm PO Box 850 Helsinki PO Box 1166 Sentrum
Telephone: +46 8 614 7000 DK-0900 Copenhagen C FI-00020 Nordea NO-0368 Oslo
Other Swedish contacts Telephone: +45 33 33 33 33 Telephone: +358 9 1651 Telephone: +47 22 48 50 00
  Other Danish contacts Other Finnish contacts Other Norwegian contacts

We communicate with our stakeholders

 


We aim at enhancing the participation from and communication with our stakeholders, by embracing their expectations and priorities, to get a better understanding and learn from them. The goal is to add the respective groups perspectives on our CSR work.

Identified stakeholder groups

  • Employees, corporate customers, private customers, Non-Governmental Organisations (NGOs), analysts, shareholders, governmental authorities and suppliers.

Stakeholder dialogues in 2010

In 2010, we held stakeholder dialogues by sending surveys to customers, employees, shareholders, analysts and governmental authorities. A meeting was also held with NGOs.

Six focus areas

Stakeholders were asked to rate Nordea’s six focus areas on a five-graded scale reaching from Insignificant to Very important. The identified focus areas were:

  • Responsible lending - In Nordea our lending practices take social and environmental aspects into account.
  • Transparency and clear information - customers understand our products and services.
  • Sustainable products - offer green car loans and mortgages, responsible investments, credit cards connected to charities. 
  • Financial crime - combat financial crime such as anti-money laundering.
  • Equal opportunities - as an employer Nordea does not discriminate on the basis of gender, ethnic origin, disability, age, religion or sexual orientation).
  • Environment - Nordea works to reduce its ecological footprint for excample by reducing travel, energy and paper consumption.

Responsible lending and Transparent information most important

The results were surprisingly similar among the different groups. On average, all stakeholder groups rated Responsible lending and Transparent and clear information to customers as two of the areas that Nordea should focus on. The third choice however varied with stakeholder group.

Focus on the credit process

Based on the stakeholder dialogue and our own business evaluation, several of our goals will focus on the credit process.

Standardised stakeholder dialogues

The stakeholder dialogues are carried out in cooperation with an independent external third party and in accordance with an internationally renowned standard for performing stakeholder dialogues - AA1000 Stakeholder Engagement Standard0.