Mission, vision and values

Making it possible


A Great European bank
acknowledged for its people, creating
superior value for customers and shareholders

Great customer experiences

Great customer experiences

It's all about people

It´s all about people

One Nordea team

One Nordea team

Foundation: Profit orientation and prudent cost, risk and capital management


 

Our values in detail

Great customer experiences

It's all about people

One Nordea team

  • We think and act with the customer in mind
  • We understand individual customer needs and exceed expectations
  • We deliver professionally
  • We create long-term relationships
  • We acknowledge that people make the difference
  • We enable people to perform and grow
  • We foster initiative-taking and timely execution
  • We assess performance in an honest and fair way
  • We team up to create value
  • We work together across the organisation
  • We show trust and assume accountability
  • We make rules and instructions clear and applicable