Customer satisfaction isn’t really something you can talk your way into, you need to take actions. And we are taking actions; we’re investing in the future bank. This means that we’re re-building our core banking platform, making it to one system instead of 40.
In the end this means that we can tailor make the system to a customer specific need. We believe in being close to our customers, both personally but also digitally. But digitalisation isn’t only IT-systems, it’s about a cultural change in the way we do business and the way we handle our everyday life. And this is what we will cover in this blog, as well as overall financial trends related to the digital transformation.
We are all working with it, and we are all affected by the digital transformation, and here you will meet a couple of the Nordea people who’s working with it in their everyday life.
We are taking the first steps and we still have a way to go until we reach the goal. Join us on this path in this blog!