Service break in Nordea's banking services on Sunday 22 May 2016

10.05.16 17:00 | Päivittäiset raha-asiat

//Update 22 May 2016 at 14.00: The service break is over and our services are back to normal.//


Nordea is renewing and simplifying its IT systems. Unfortunately, all the work cannot be made without it affecting the customers. This is why there will be a service break in Nordea's banking services in Finland on Sunday 22 May 2016. The break will begin at 4.00 and it is estimated to end at 18.00. During this service break we will take more computer capacity into use and renew certain parts of the IT systems. The work will be carried out at several stages.

During the service break, cash cannot be withdrawn with Nordea's cards and Nordea's access codes cannot be used for electronic identification. Netbank and Mobile Bank will be unavailable during the entire break. Card payments will be possible with certain restrictions at stores and unmanned service stations, but the payment process may be slow and payments will not necessarily succeed.

The service break will also affect Nordea's Customer Service, tel 0200 70 000, and Nordea Business Centre, tel 0200 26262, as customers cannot identify themselves in the service with their access codes.

The following services will be unavailable during the service break on Sunday 22 May 2016 as of 4.00:

  • Withdrawal and deposit of cash at ATMs
  • Withdrawal of cash at stores
  • Most card payments
  • Netbank (personal customers' and corporate customers')
  • Bill payment ATMs
  • Mobile Bank
  • Identification with access codes
  • Code app
  • E-payment
  • E-identification (using public services with Nordea's access codes, for example)
  • Payment traffic and payment services
  • Nordea Pay and Nordea Investor

We recommend that you prepare for the service break by withdrawing a sufficient amount of cash in advance and by doing your necessary banking in Netbank before the break. If you are on a trip, we recommend you pay your hotel bill already on Saturday.

Nordea will inform its customers of the break on its website, in Netbank, Twitter and Facebook.

During this and next year, Nordea will carry out a comprehensive restructuring of its IT system. The purpose of this restructuring is to speed up our digital services, to decrease the number of disturbances and to create a strong platform for offering new services to our customers.

Please remember: Nordea never contacts its customers by phone or by e-mail to ask for their access codes or payment card details.

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