Account Management

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Support and self-service tools to use with issues regarding account management.

Account information Global Cash Pool Account opening and closing Connected party Account information

On this page you will see a video covering information about account sets in Corporate Netbank and you will also find a section with frequently asked questions (FAQ).

Here is a instruction video on How to create account sets in Corporate Netbank. If you would like to the view the video in an enlarge format click on vimeo in the right corner.

FAQ

Account Information

What is the interest rate for our account?
Svar:
You can find the accounts interest rate in Corporate Netbank. On the start page, go to the module Accounts and click on the chosen account. Under tab Interest you will find more information. If you don't have access to the account via Corporate Netbank please contact your local Nordea team.

How can we change the postal address for our account?
Svar:
Please send the account number and the correct address to your local Nordea team. We will change this in our system.

We need to confirm that we are the owner for account no. Xxx to our supplier, can you help us?
Svar:
We can send you a signed and stamped letter confirming that the account belongs to your company if you just send us an e-mail with the account number.

How can we get SWIFT MT940 Balance Reporting set up?
Svar:
Please contact your local Nordea team and they will help you set up the SWIFT MT940 service.

Global Cash Pool

Global Cash Pool (GCP) is a balance netting cash concentration solution where you have real-time access and full control via the GCP web interface. In the interface you can set internal rules such as credits, cash flow limits and cover control structures. On this page you will find more information and tips on how to use the service.

Here is an instruction video on How to edit an internal credit in Global Cash Pool. If you would like to the view the video in an enlarge format click on vimeo in the right corner.

Account opening and closing

Here in the frequently asked questions (FAQ) you will find information about how to open and close different types of Corporate accounts.

FAQ

Account opening and closing

What does Nordea need to close an account?
Svar:
We need a closing letter signed according to company papers, If we have not received a verified passport copy earlier we will need this as well. In this letter we will need information about what account number to close down and where we should transfer the funds. We can start the closing procedures based on a signed pdf copy, but please forward the original by regular mail since this is need for our archiving.

How do we open a new account?
Svar:
Your local Nordea team needs to know what currency you like to have and for which company this should be opened. Please also inform us if it should be a stand alone account or a Cash Pool account. Also, please inform us if you require any other services for this account - Corporate Netbank, Corporate Access, Account statement (MT940), Request for transfer (MT101)

How fast can we get a new account number?
Svar:
Normally, we can open a new account in the next 1-2 business days if you already are a customer in Nordea. If your account is more urgent than this, please contact your local Nordea team.

How can we close one of our accounts in the Cash Pool?
Svar:
This account is reporting to the Cash Pool Owner. Please send us a signed letter according to company documents /PoA and an acceptance from the owner of the Cash Pool. Any negative balance must be covered before the account can be closed.

Information about Service Offering
Svar:
To read more about our service offering setup click on this link (pdf, 897 KB)

Connected party

Here in the frequently asked questions (FAQ) you will find information about connected party in Corporate Netbank.

FAQ

Connected party

Who can sign a Corporate Netbank connected party agreement?
Svar:
We require the Board of Directors holding the signature right to sign for both the owner company and the connected party.

How can we remove a connected party in Corporate Netbank?
Svar:
Nordea can remove the entire connected party for you if you send us an e-mail with agreement name and name of the connected party to be removed.

How do we add a company to our Corporate Netbank?
Svar:
We will need a connected party agreement signed according to company papers. Please send your request to your local Nordea team.