Changing customer needs calls for new ways of working
Reinventing banking for the future means finding new ways to quickly respond to our customers’ changing needs and expectations, to listen to their feedback, learn and adjust along the way. That’s why we are now increasing our focus on agile ways of working all over Nordea.
We are building small entrepreneurial agile teams inside our business development and IT organisation, inspired by the start-up environment. Our ambition is to set up each agile team with the skills and decision power needed to develop faster and better solutions for our customers.
It’s about collaboration and empowerment
In our agile set up, several smaller teams work together towards a shared business purpose. Building on principles from the SAFe (Scaled Agile framework), teams plan and work in sprints, releasing solutions as soon as real value to customers is identified. We call it “minimum viable product.” Each team will have all the skills needed and will be empowered to make decisions as an autonomous team
and learning culture
Inspired by the start-up environment, we aim to create a set up where we innovate, test out the first version, learn and adjust along the way. Working end-to-end the way agile promotes helps us avoid time-consuming handovers, allows us to align our priorities and enables us to keep the momentum.
Transparency, speed and engagement
Teams work closely together, have daily gatherings to visualise tasks, align, prioritise and solve any upcoming issues. If something doesn’t work, this is brought to the surface at an early stage and the team is then able to adjust its approach. This way of working drives engagement, creates transparency and helps simplify many of our processes.
I think our agile setup...
"...provides a powerful framework for planning and running daily work together. It’s a huge learning machine where we accept that we don't know everything at the beginning and learn rapidly as we go."
Janne, People Leader
Different competencies brought together into one team
An empowered learning environment where we innovate, try and adjust
Expanding our skills and competencies
Seeing the results of our efforts quicker
Knowing where we’re going and how it’s going
For me agile is...
“...about bringing together people with different backgrounds and skillsets, working for one common goal. Empowering teams to take full responsibility of the work they are doing, learning and changing the plans together. It brings different agile teams closer to each other and make it easier to manage dependencies in large corporation.”
Susanna, Product Owner
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