Nordea launches the first Nordic bank service via Facebook Messenger. Powered by Nets, it initially allows for payment of Norwegian bills via an e-invoice in Facebook Messenger – anytime and anywhere.
"Paying bills has never been a fun task. Now, we are making it very easy for our customers to pay their bills via a platform that many of them are already active on," says John Sætre, Head of Consumer Market Services, Nordea Norway.
The service is fully automated and the payment is initiated via an online dialogue with a chatbot in Facebook Messenger. Making payments in Facebook Messenger is a secure solution. Customers first enroll via your Bank-ID and afterwards use the PIN they have created for mobile banking. You can easily confirm, view or change your outstanding e-invoices in Facebook Messenger.
"This is a new way for customers to pay, and if customers respond positively it will be natural for us develop this further," adds John Sætre. "With this service Nordea wants to make banking easier for you as a customer. Now, you can pay your e-invoice anytime and anywhere without leaving your favorite social media platform."
This is a new channel and opportunity and as before customers can handle their e-invoices via the mobile bank or online bank - however they prefer.
"To contribute to the continued success and development of our e-invoicing service it is important to us that we are available on all platforms. We continually work to develop our solutions so they are available on the platforms where the consumers are," adds Tom Scharning, Senior Vice President, Nets.
For further information
Synne Ekrem, Head of Communication in Nordea Norway: +47 99 76 79 96
Stein-Arne Tjore, Press Manager in Nets Norway: +47 915 39 846
Latest news by Nordea
About Nordea Sustainability
Employees are encouraged to volunteer and teach financial and digital skills to students and elderly.
Sustainability About Nordea
We will participate in internal as well as external activities during Pride, which runs from May to August.
The latest Nordea On Your Mind podcast discusses the subject of Mergers & Acquisitions in the Nordics and in Europe since 2005.
Chief economist Helge J Pedersen shares his key insights on what lies ahead for the global economy.
Businesses Digital banking
The we-trade platform offers a secure venue for companies in Europe to trade with other European companies.