Nordea launches the first Nordic bank service via Facebook Messenger

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17-11-30 13:00 | Digital banking | About Nordea

Nordea launches the first Nordic bank service via Facebook Messenger. Powered by Nets, it initially allows for payment of Norwegian bills via an e-invoice in Facebook Messenger – anytime and anywhere.

"Paying bills has never been a fun task. Now, we are making it very easy for our customers to pay their bills via a platform that many of them are already active on," says John Sætre, Head of Consumer Market Services, Nordea Norway.

The service is fully automated and the payment is initiated via an online dialogue with a chatbot in Facebook Messenger. Making payments in Facebook Messenger is a secure solution. Customers first enroll via your Bank-ID and afterwards use the PIN they have created for mobile banking. You can easily confirm, view or change your outstanding e-invoices in Facebook Messenger.

"This is a new way for customers to pay, and if customers respond positively it will be natural for us develop this further," adds John Sætre. "With this service Nordea wants to make banking easier for you as a customer. Now, you can pay your e-invoice anytime and anywhere without leaving your favorite social media platform."

This is a new channel and opportunity and as before customers can handle their e-invoices via the mobile bank or online bank - however they prefer.

"To contribute to the continued success and development of our e-invoicing service it is important to us that we are available on all platforms. We continually work to develop our solutions so they are available on the platforms where the consumers are," adds Tom Scharning, Senior Vice President, Nets.

For further information

Synne Ekrem, Head of Communication in Nordea Norway: +47 99 76 79 96
Stein-Arne Tjore, Press Manager in Nets Norway: +47 915 39 846


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