Information related to the coronavirus and Nordea’s actions

We are going through extraordinary times. As the largest bank in the Nordics, Nordea has a special responsibility to the societies we operate in. We are here to support all our customers in good times as well as bad times.

Nordea is a very well-capitalised bank with a strong balance sheet and it gives us a solid platform to help our customers also through these difficult times. We are taking all the actions we can to help and advise our customers.

We have already decided on a set of quick actions to support our personal customers and small and medium-sized businesses in the Nordics.

Personal customers can find more information about how to apply for an instalment-free period on our websites.

www.nordea.se
www.nordea.dk
www.nordea.no
www.nordea.fi

We urge corporate customers to contact us immediately if they expect any changes to their regular operations. If needed, Nordea has several courses of action and instruments available to help strengthen their working capital and liquidity. Please do not hesitate to get in touch with us if you would like to discuss any operational matters further.

Measures at Nordea
In order to continue to serve all our customers and to protect our employees, we have taken several important measures concerning our operations and are prepared to do what it takes.

We have imposed a full travel ban – restrictions on business travel to all countries.

Mandatory remote work period of two weeks for all employees after returning from abroad.

No domestic travel between sites – only work from own office location.

Secured remote working possibilities. At Nordea, we already have flexible remote work options. For many of our employees, work is not necessarily related to a certain location. We offer our employees the IT solutions they need to work from many different places.

With these measures in place we can protect our employees, keep our operations running and continue to serve you.

At our branches
In order to protect both our customers and our employees, we urge you to contact us by phone or online instead of visiting a branch if

• you have visited an affected area during the last 14 days
• you have been in contact with a person infected by the coronavirus or
• you are feeling ill or have symptoms.

We will continue to monitor the situation closely and the instructions and guidance from the local health authorities. Don’t forget that we are here to support our customers in good times and in bad times.