Digitalisation has improved the efficiency of banking services by making them more independent of time and place. Nordea’s corporate customers in Finland can now get an account and services opened for them in just 24 hours. The service hours by phone in English are 09.00–16.30 on banking days.
As of 1 July 2019, new limited liability companies are no longer subject to a minimum share capital requirement due to a legislative amendment. This change speeds up the process of opening banking services, as limited liability companies can now be registered in the Finnish Trade Register in a single session.
No more unnecessary extra steps
“Corporate customers can get their banking services set up at Nordea within as little as 24 hours after submitting their application,” says Tiina Merikari from Business Banking Direct at Nordea.
There are no more unnecessary extra steps, as companies can fill in an application online. After the application has been submitted, an adviser from Nordea will contact the company and go through its needs in more detail with the company’s representative.
“Banking is quick and easy because it no longer requires a visit to a physical branch. Documents can be signed digitally and delivered to the bank through a secure and encrypted digital channel,” Tiina Merikari says.
Companies can also be enrolled online as corporate customers of Nordea while they are still being set up. Nordea Corporate Customer Service also handles applications from associations and foundations.
Corporate Customer Service is also available for associations and foundations
“We have a customer service team which specialises in serving associations,” Merikari says.
“We advise associations to keep in mind that their representatives should prepare for meetings with the bank well in advance, as various documents are needed when making changes to an association’s banking services. In most cases, we require the minutes from the meetings in which decisions on an association’s banking have been made. The minutes must clearly state which changes are to be made to the association’s banking services and who has been authorised to handle the matters with the bank. All information on the association in the Finnish Register of Associations must also be up to date.”
Customer service in Finnish 24/7
Business hours may not be the best time for all entrepreneurs to take care of day-to-day errands. This is why corporate customers can now attend to their banking with their adviser at Nordea around the clock (in Finnish).
“In an increasingly digitalised world, the traditional ways to do things are changing and customers also expect to be able to do their banking whenever it suits them,” Tiina Merikari says.
Johanna Vaittinen from Business Banking Direct at Nordea says that the response times in Corporate Customer Service have decreased considerably. “During the first half of the year, we managed to improve our customer service response times significantly. In the best case, calls are answered immediately. During the busiest hours from 10.00 to 14.00 customers may have to wait a moment, though.”
Customers can also contact Nordea by sending a message via Corporate Classic Netbank, the Company Documents service or Omaposti. All of these channels are encrypted and suitable for exchanging information subject to bank secrecy.
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