Committed to acting with integrity
Nordea's Code of Conduct and corporate values guide individual behaviour at Nordea, and all staff are regularly trained on this topic. Compliance with applicable laws and regulations, market standards and business ethics is a fundamental aspect of our corporate culture. The Code of Conduct describes Nordea’s high-level ethical principles that guide our business, how we treat our customers, and the conduct we expect from our employees. It includes aspects such as care for the environment, labour rights, how we treat our customers, commitment to human rights, the right to privacy, and anti-bribery and corruption.
To ensure a consistent approach to risk and compliance training and communication, a joint risk and compliance training and culture team has been formed.
We consider compliance to be not just an obligation for our licence to operate, but as something we want to do to build trust among customers and make society safer.
We are committed to conducting business with the highest ethical standards and according to applicable laws, rules and regulations. Nordea’s internal control and operating procedures are designed to detect and prevent misconduct and fraudulent actions. However, even the most efficient controls cannot fully safeguard against all possible incidents. For this reason, we encourage all stakeholders, including customers, partners, affected communities as well as our own employees to always report any suspected fraudulent or unethical behaviour in our operations, products or services.
Create report here.
What should be reported
Our whistleblowing procedure is intended solely for reporting suspected misconduct such as breaches of human rights, or irregularities such as fraudulent, inappropriate, dishonest, illegal or negligent activity or behaviour.
The whistleblowing procedure should not be used for customer complaints or to report on issues related to personal disputes. If you wish to make a customer complaint, please visit our local sites: nordea.dk, nordea.fi, nordea.no or nordea.se.
How to report suspected misconduct
We encourage you to report openly, by providing your own name and contact details, as all reports are handled with strict confidentiality. However, you may also choose to report anonymously by using our system, which is managed by an external party. The system is separate from Nordea’s IT systems and does not track IP addresses or other data that could identify a person sending a message.
Should you so choose, you have the right to request and receive a complete list of information stored regarding your case, and if needed, you have the right to request that Nordea corrects incomplete or incorrect information.
Reports can be in English, Danish, Finnish, Norwegian and Swedish; reports in other languages will not be processed.