Vores strategi

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Our key priorities

Our strategy for the period 2026-2030 is about building on our strengths and making us even stronger – for our customers, employees and shareholders. These are our priorities.

Growth

Grow faster than the market and sustain high profitability



- Strengthening our position in markets with the greatest room to grow, with a priority on winning Sweden and growing Norway.

- Deepening relationships, focusing on cross-sales and reinforcing the winning momentum with Life & Pension.

- Expanding in attractive segments – by growing the demand for sophisticated advice and wealth within Private Banking, and by expanding in the dynamic and increasingly digital small businesses segment.

 

Offering

Lead with a compelling customer offering and the best digital experience



- Using our universal relationship service model to offer a full scope of products, capabilities and expertise.

- Using our award-winning digital services in combination with our data, insights and advanced analytics to drive growth.

- Using our local presence, trusted advice and competence in every market to deepen customer relationships.

Scale

Deliver scale benefits for superior competitiveness and efficiency



- Modernising our technology estate for faster delivery, stronger security and greater flexibility. Using our unique Nordic scale and technology, data and AI to deliver services to our customers faster, better and at lower cost.

- Powering personalisation and AI at scale with our rich data foundation, using our unique advantage for insights.

- Sharing product platforms and standardised processes for speed and innovation, making processes in key product areas more automated and efficient.

The next chapter will be about using our scale and technology to create even more value for our customers, shareholders and the Nordic region.

President and Group CEO Frank Vang-Jensen.

Frank Vang-Jensen, ceo Nordea standing outdoors

Taking Nordea to the next level

 Here you can read about the direction we have set, our ambition, and the priorities guiding us.  

Deliver scale benefits

Our unique position in the Nordics is a key source of competitive advantage. Today, we are the largest financial services group in the region, with top positions in all four of our home markets. 

We use our Nordic scale to unlock benefits through streamlined products and processes, and modernised technology and data. We have established spearhead initiatives in areas where scale matters most. 

Within mortgages, for example, we are creating a faster and more transparent process, with 90% of loan promises automated and human support at key moments. Within savings, we aim for a market-leading, easy digital savings experience with consolidated products, processes and technology. 

Being the largest financial services provider in the Nordics also supports risk diversification and capital strength, low funding costs and strategic investment capacity in technology.  

Accelerate through technology, data and AI

Technology, data and AI are integral to how we deliver Nordic scale benefits, improve our customer offering and enable growth. They help us serve millions of customers efficiently and securely.

Over the coming years, we will continue to upgrade our technology so we become more resilient, efficient and productive. We will focus on the systems carrying the biggest workloads, making them faster, more reliable and easier to run. By 2030, modern systems will support 60% of our workloads.

We will also improve how we use data. High-quality data is essential for understanding customer needs and developing better, more personalised products. We are investing in our data management capabilities to strengthen in these areas. 

AI will play an increasingly important role. Today,  we already use AI to detect fraud, power virtual assistants and automate code development. Going forward, we will apply it in areas such as mortgages and corporate lending, helping us speed up and simplify complex tasks. 
 

Want to learn more about our way forward?

Here you can read about what we mean when we say:

Our financial targets

A return on equity of above

15%

throughout the period and significantly above in 2030.

A cost-to-income ratio of

40–42%

in 2030, excluding regulatory fees.

 
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