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This accessibility statement applies to the website nordea.com. 
The website is subject to the Finnish Act on the Provision of Digital Services, which requires that digital services provided by a credit institution must be accessible. 

This accessibility statement was published on 31 December 2020. The accessibility of the service has been assessed by Nordea. 

Compliance status  

The nordea.com website is partially compliant with the accessibility requirements.  

Non-accessible content  

The website is not yet fully accessible in the following identified areas.
The goal is to have the identified gaps fixed during 2021, unless otherwise stated below.  The following content and/or functions do not yet meet the accessibility requirements: 

Empty headings on listings 

On listings of content (for example news and documents), empty headings appear in the code. We are working on fixing this, but as long as the headings are completely empty, they will be ignored by screen readers. This relates to the WCAG success criteria 1.3.1 Info and Relationships and 2.4.6 Headings and Labels.

Heading structure 

Visual headings are correctly marked up as headings in the code, but on some pages headings are used for example for quotes or other emphasized content that should not have been a heading. This relates to the WCAG success criterion 1.3.1 Info and Relationships.

Non-specific links 

Some pages that contain lists of content have “Read more” or “See all” links. We are working on making these links more specific. This relates to the WCAG success criterion 2.4.4 Link purpose (In Context). We are working on making these links more specific. 

Images missing an alternative text 

In job ads, decorative images are not marked up as decorative in the code, which could cause screen readers to for example read out the full URL for the image instead. This relates to the WCAG success criterion 1.1.1 Non-Text Content. The job ads come from a recruiting system, which we are working on replacing in the spring of 2021. We will therefore not fix this issue in the current recruiting system.

Other images may be missing an appropriate text alternative that conveys the information from the image. Examples are organizational charts or process descriptions. 

Missing accessible name for content search fields 

In search functions for content, for example for news and job postings, search fields are missing an accessible name. This relates to the WCAG success criterion 4.1.2 Name, Role Value. We are working to correct this in relation to other content than job ads.  

Missing accessible name for drop-down menus for filtering 

For drop-down menus for filtering content, for example for news and job postings, the drop-downs are missing an accessible name. The first option is chosen by default, and serves as the label for the drop-down (for example “Choose country”), which makes the component usable, if not fully accessible. This relates to the WCAG success criterion 4.1.2 Name, Role, Value. We are working to correct this in relation to other content than job ads.  We are working to correct this in relation to other content than job ads.  

Language version links are missing language definition 

The links for choosing different language versions of the website (English, Dansk, Norsk, Suomi, Svenska) will be read out in the language in which the website is currently shown, because they are missing a language attribute to communicate which language they are in. This relates to the WCAG success criterion 3.1.2 Language of Parts.

“Skip to content” link 

The website does not have a link to skip directly to main content. However, the website does have landmarks and headings that can be useful to many users to quickly navigate past blocks of repeated content such as the navigation menu. This relates to the WCAG success criterion 2.4.1 Bypass Blocks.

Error messages not correctly read out 

There may be content where error messages are not properly conveyed to assistive technologies. For example in the “Share alerts” form the error messages are not automatically read out by screen readers, which can make it harder to detect that an error has occurred. This relates to the WCAG success criterion 4.1.3 Status Messages.

Keyboard focus is not always visible 

There may be situations in both the navigation menu and the content where it is not clearly visible which element currently has keyboard focus. This relates to the WCAG success criterion 2.4.7 Focus Visible.

Share price component 

The share price component has issues with the reading order that can make it hard to understand for a screen reader user. It serves as a link to a page that has that same information in a table. This table is missing mark-up for headers, but is largely accessible. This relates to the WCAG success criteria 1.3.1 Info and Relationships and 1.3.2 Meaningful Sequence.

Drop-downs  

Drop-downs for example for choosing currency do not function properly when using a screen reader. This relates to the WCAG success criteria 1.3.1 Info and Relationships, 2.1.1 Keyboard navigation and 4.1.2 Name, Role, Value.

Share profit/loss indicators missing accessible alternative 

In the “Latest share trades” tab the arrows indicating profit or loss are not readable by a screen reader because the icons are missing an alternative text. The amounts are, however, readable. This relates to the WCAG success criterion 1.1.1 Non-Text Content.

Calculators 

Some calculators such as the “Investment calculator”, “IBAN validator” and the “Reference number calculator” may pose accessibility challenges to some users with assistive technologies. This relates to the complexity of the information and interactions as well as the WCAG success criteria 1.3.1 Info and Relationships, 2.2.1 Keyboard Navigation, 3.3.2 Labels or instructions and 4.1.2 Name, Role, Value.

PDF documents 

We are currently in the process of making all PDF documents compliant with the accessibility requirements. We have identified gaps relating to PDFs and disclosed them. Our goal is, however, that all PDFs published on our website after 23 September 2018 comply with the accessibility requirements by the end of February 2021. The remaining issues in PDFs are mostly related to 1.1.1 Non-Text Content and 1.3.1 Info and Relationships.

Content for which we invoke a disproportionate burden 

The content, visual look and structure of the website will be updated in 2021 with the new nordea.com website being released in the summer of 2021.  In addition to creating a new website, we are correcting the deficiencies in the accessibility of the current website with limited resources. 

Content not within the scope of the applicable legislation 

The applicable legislation (the Finnish Act on the Provision of Digital Services (306/2019)) does not apply to the following content, which may not be fully accessible: 

  • Office software files (for example doc, pdf and odt) published before 23 September 2018.
  • online content archived before 23 September 2019.
  • video or audio recordings released before 23 September 2020. 

Feedback and contact information 

Accessibility feedback  

Did you find accessibility difficulties on our website? If you did not find an answer in our accessibility statement regarding the website, please send us feedback.   

We have updated and fixed all PDF documents on Nordea.com (uploaded after September 2018). We have used Siteimprove to scan for accessibility issues and then used Adobe Pro DC to solve the issues. If you however still find accessibility issues in uploaded PDFs on Nordea.com please notify us using the webform. We will then fix anything that may still be missing. 

Give feedback on accessibility    

Supervisory authority  

If you notice accessibility issues with the site, first provide feedback to us, the site administrator. It may take up to two weeks for us to respond. If you are not satisfied with the answer you have received or do not receive a reply at all within two weeks, you can report it to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland explains in detail how the notification can be made and how the matter is handled.  

Contact details of the supervisory authority    

Regional State Administrative Agency of Southern Finland  
Accessibility Control Unit  
telephone number exchange 0295 016 000  
saavutettavuus@avi.fi   
www.saavutettavuusvaatimukset.fi Opens new window