Web accessibility statement
This accessibility statement applies to the website nordea.com. The website is subject to the Finnish Act on the Provision of Digital Services, which requires that digital services provided by a credit institution must be accessible.
This accessibility statement applies to the website nordea.com. The website is subject to the Finnish Act on the Provision of Digital Services, which requires that digital services provided by a credit institution must be accessible.
This accessibility statement was published on June 23 2026. The accessibility of the service has been assessed by Useit Consulting Sweden.
Accessibility status of the digital service
The nordea.com website is partially compliant with the accessibility requirements. The identified issues are planned to be fixed by December 2027. The statement will be updated annually.
Non-accessible content
The website is not yet fully accessible in the following identified areas. The goal is to have some of the identified gaps fixed during 2027, unless otherwise stated below. The following content and/or functions do not yet meet the accessibility requirements:
Text alternatives for images
Complex images such as maps, tables, and diagrams do not always present equivalent information in an accessible way.
This relates to the WCAG success criterion 1.1.1 Non-Text Content.
Embedded text in images
On some pages, text is embedded in images of charts and tables, making it difficult to users of assistive technology such as screen readers.
This relates to the WCAG success criterion 1.4.5 Images of Text.
Podcasts
No transcript or text alternative is currently available for our podcasts. This relates to the WCAG success criterion 1.2.1 Audio-only and Video-only (Prerecorded).
Video content
Some video content lacks subtitles and, in some cases, audio descriptions of the visual content.
This relates to the WCAG success criteria 1.2.2 Captions (Prerecorded), 1.2.4 Audio Description or Media Alternative (Prerecorded), and 1.2.5 Audio Description (Prerecorded).
Heading structures
On some pages, the heading structure does not correctly convey the hierarchy of the content. Some visual headings are not marked up as headings and are therefore not recognised as such by screen readers, and the visual and semantic heading hierarchies diverge. Some pages may also contain empty heading tags, though these are ignored by screen readers. We are working on fixing this.
This relates to the WCAG success criteria 1.3.1 Info and Relationships and 2.4.6 Headings and Labels.
Tables
In some tables, header cells lack the scope attribute to define the reading direction. This may affect how screen reader users read and comprehend table content.
This relates to the WCAG success criterion 1.3.1 Info and Relationships.
Error messages
Error messages are not properly associated with input fields containing errors, making it difficult for users of assistive technology to understand what is wrong and how to correct it.
This relates to the WCAG success criterion 1.3.1 Info and Relationships.
Colour contrast in graphics
Some chart graphics have insufficient contrast against the background.
This relates to the WCAG success criterion 1.4.11 Non-text contrast.
Use of colour
For some content, such as charts and forms, colour is used as the only means of conveying information.
This relates to the WCAG success criterion 1.4.1 Use of colour.
Keyboard navigation
Some buttons in charts and sortable tables cannot be operated using keyboard navigation.
This relates to the WCAG success criterion 2.1.1 Keyboard.
Visual focus in iframes
Keyboard focus on interactive elements in charts and tables from external websites presented in iframes is not visually indicated.
This relates to the WCAG success criterion 2.4.7 Focus visible.
Unspecified links
Some pages containing lists of content have links with identical link text that lead to different destinations. We are working on making these links more specific.
This relates to the WCAG success criterion 2.4.4 Link purpose (In Context).
Interactive object descriptions
Many interactive elements lack a text-based description of their purpose for assistive technology to convey to users. This is particularly an issue on pages containing charts and data visualisations.
This relates to the WCAG success criterion 4.1.2 Name, role, value.
PDF documents
We are currently in the process of making all PDF documents compliant with the accessibility requirements. The documents can contain images without alternative text, have missing tags so they don’t work correctly with screen readers, have incorrect reading order as well as unclear link text. Nordea is currently working on correcting these documents that are published on our website after 23 September 2018.
Content for which we invoke a disproportionate burden
None
Content not within the scope of the applicable legislation
The applicable legislation (the Finnish Act on the Provision of Digital Services (306/2019)) does not apply to the following content, which may not be fully accessible:
- Office software files (for example doc, pdf and odt) published before 23 September 2018.
- Online content archived before 23 September 2019.
- Video or audio recordings released before 23 September 2020. Feedback and contact information
Accessibility feedback
Did you find accessibility difficulties on our website? If you did not find an answer in our accessibility statement regarding the website, please send us feedback.
If you find accessibility issues in uploaded PDFs on Nordea.com please notify us using the webform. We will then fix anything that may still be missing. Give feedback on accessibility
Supervisory authority
If you notice accessibility issues with the site, first provide feedback to us, the site administrator. It may take up to two weeks for us to respond. If you are not satisfied with the answer, you have received or do not receive a reply at all within two weeks, you can report it to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland explains in detail how the notification can be made and how the matter is handled.
Contact details of the supervisory authority
Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
PO Box 320
FI-00059 TRAFICOM
saavutettavuus [at] traficom.fi (saavutettavuus[at]traficom[dot]fi )
telephone switchboard 029 534 5000