Web accessibility statement

This accessibility statement applies to the website nordea.com. The website is subject to the Finnish Act on the Provision of Digital Services, which requires that digital services provided by a credit institution must be accessible. 

This accessibility statement was published on  22. June 2023. The accessibility of the service has been assessed by Inklusio ApS.

Compliance status  

The nordea.com website is partially compliant with the accessibility requirements.  

Non-accessible content  

The website is not yet fully accessible in the following identified areas. The goal is to have some of the identified gaps fixed during 202, unless otherwise stated below. The following content and/or functions do not yet meet the accessibility requirements: 

Color contrast

A few types of text content has too low contrast to the background, especially on image backgrounds, and a few graphics and interactive elements have too low contrast to surrounding colors as well.

This relates to the WCAG success criteria 1.4.3 Info and Relationships.

Text alternatives for images

Complex images like tables and diagrams do in some cases not present equivalent information in an accessible way.

This relates to the WCAG success criteria 1.1.1 Non-Text Content. 

Heading structure

The visual heading hierarchy is not always reflected in the code. In a few places, visual headings might not be marked up in a way, that they will be picked up as headings by a screen reader, and sometimes the visual hierarchy and the semantic hierarchy diverges. Empty headings might appear in the code in certain content types. We are working on fixing this, but as long as the headings are completely empty, they will be ignored by screen readers. 


This relates to the WCAG success criteria 1.3.1 Info and Relationships and 2.4.6 Headings and Labels.


In some tables, the table headers are not marked up correctly as such, which makes it more difficult to make sense of the table when using a screen reader.

This relates to the WCAG success criteria 1.3.1 Info and Relationships.

Some pages that contain lists of content have have links with identical link texts that leads to different content. We are working on making these links more specific. 

This relates to the WCAG success criterion 2.4.4 Link purpose (In Context).


Currently there is no transcript or text alternative for our podcasts.

This relates to the WCAG success criterion 1.2.1 Audio-only and Video-only (Prerecorded).

Video content

Video content might lack subtitles, and in some cases also audio descriptions of the visual content in the video.

This relates to the WCAG success criteria 1.2.2 Captions (Prerecorded), 1.2.4 Audio Description or Media Alternative (Prerecorded) and 1.2.5 Audio Description (Prerecorded).

PDF documents

We are currently in the process of making all PDF documents compliant with the accessibility requirements. We have identified gaps relating to PDFs and disclosed them. Our goal is, however, that all PDFs published on our website after 23 September 2018 comply with the accessibility requirements.

Content for which we invoke a disproportionate burden 


Content not within the scope of the applicable legislation 

The applicable legislation (the Finnish Act on the Provision of Digital Services (306/2019)) does not apply to the following content, which may not be fully accessible: 

  • Office software files (for example doc, pdf and odt) published before 23 September 2018.
  • Online content archived before 23 September 2019.
  • Video or audio recordings released before 23 September 2020. 

Feedback and contact information 

Accessibility feedback  

Did you find accessibility difficulties on our website? If you did not find an answer in our accessibility statement regarding the website, please send us feedback.   

We have updated and fixed all PDF documents on Nordea.com (uploaded after September 2018). We have used Siteimprove to scan for accessibility issues and then used Adobe Pro DC to solve the issues. If you however still find accessibility issues in uploaded PDFs on Nordea.com please notify us using the webform. We will then fix anything that may still be missing. Give feedback on accessibility    

Supervisory authority  

If you notice accessibility issues with the site, first provide feedback to us, the site administrator. It may take up to two weeks for us to respond. If you are not satisfied with the answer you have received or do not receive a reply at all within two weeks, you can report it to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland explains in detail how the notification can be made and how the matter is handled.  

Contact details of the supervisory authority    

Regional State Administrative Agency of Southern Finland   Accessibility Control Unit   telephone number exchange 0295 016 000 saavutettavuus [at] avi.fi (saavutettavuus[at]avi[dot]fi) www.saavutettavuusvaatimukset.fi Opens new window