Security for your money

Keeping our customers safe is the core of what we do, and we are prepared for a wide range of situations. We have very strong defence mechanisms, and in recent years we have invested in numerous areas both when it comes to upskilling people and our capacity to keep improving our systems on an ongoing basis. 

We are a frontrunner in digital banking in the Nordics, being awarded for our services. The number of mobile users and logins is growing; in Q3 2024 both figures were up 5 per cent year on year.

 
 

4.5

This is the average rating for our app in App Store and Google Play.

We have strong defences and we are continuously strengthening these further.

Marc Hofmann, Chief Security Officer.

 

Staying one step ahead

  • Algorithms and other processes are developed to monitor our customers’ more than 3.5bn transactions every year. These algorithms are here to detect patterns and protect customers. 
     
  • 3,400 colleagues are dedicated solely to preventing financial crime, but working with securing the bank is what all of us at Nordea are doing. We have three lines of defense, from the colleagues working directly with customers to the board that is deciding on the guidelines and frameworks.    
     
  • The systems we develop are the supporting backbone, the walls in the bank vault you might say, and we continue to update this system on a regular basis. We invest continuously in technology, AI and data each year.
     
  • We will act upon all forms of actual threats, and customers and employees can rest assured that we have processes in place to respond to a wide range of exceptional circumstances and IT incidents. Since we operate throughout the Nordics, we are in a good position to protect our customers by being able to detect new patterns in all four countries.
 

When did banking go digital? Our app is now, over 10 years old and it was created after closely following our customers behavior. Customers wanted a simple, convenient and secure platform to complete their daily banking activities. Since then, it has evolved – not least thanks to  user feedback. 

As we continue updating our features, apps and systems we see great app ratings and also increased numbers of users of our digital services. Users can also leave feedback via the Help icon in the app directly. 

People always come first for us, and we have developed fast ways to run meetings and chats with a personal adviser – all via our online bank or mobile banking app. Choosing to meet us online is becoming more and more popular each year.  

In our drive to develop our digital services we ask the users for input and

0

is the number of feedback comments that users gave us last year from all sources. 14 per cent of these suggestions have so far led to the development of features.

 

Settings for your sake

We have built in different ways for customers to customise settings to further tighten the security and get more control over both accounts and money: 

  • Block your card fast.
  • Open and close your card for online shopping.
  • Geo-block your card: you decide in which countries your card may be used.
  • Set up restrictions for foreign and large transactions. 
  • Get automated notifications about suspicious transactions. 
  • Secure logins.

Did you know…

  ... we have offered ApplePay and GooglePay since 2018?

... we got the Global Retail Banker “IT Innovation of the Year” award back in 2017? We have continued to receive awards for our digital services; the latest was from Global Finance for Best consumer digital bank in Western Europe 2024. 

 ... we started our investments in API technology already in 2015 when we started to build a commercial API platform for open APIs.