Why we ask questions

Knowing our customers and understanding their banking behaviour help us create a safer financial environment and comply with relevant laws and regulations.

This is why we only engage in customer relationships where the banking purposes are clear and acceptable to us.

To ensure a consistent approach, we have implemented global Know Your Customer (KYC) and sanctions standards and policies, which are aligned with EU and local requirements for financial crime prevention. 

To meet these requirements, we ask questions. We request verification of identity and documentary evidence for, among other things, source of wealth, origin of funds, business relationships and banking intentions. 

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