Annual Report 2022
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As the world faces uncertain times, Nordea's role is the same as it always has been: we are here to support our customers and the societies where we operate. We want to be the preferred partner for our customers. In both good and challenging times.
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*Excluding items affecting comparability: For more information, refer to the Annual Report 2022 page 40.
Assumes CET1 ratio requirement of 15–16%, including management buffer.
Our vision is to be the preferred partner for customers in need of a broad range of financial services. We have also identified two
levers as being crucial to our strategic plan: being a digital leader and integrating sustainability into the core of our business.
the best omnichannel customer experience
focused and profitable growth
operational and capital efficiency
At Nordea, our customers, employees, investors and societies shape the way that we do banking – for a greater good. Together we can create value and contribute to a more inclusive, green and resilient world. All based on strong relationships.
Nordea’s vision is to be the preferred partner for customers in need of a broad range of financial services.
Our aim is to be a preferred employer in the financial industry in our operating countries.
We have over 565,000 private individuals, pension funds and other investors as shareholders.
We play an important role in the Nordic region, providing financial services that enable societies to grow.
#1
Mobile bank based on customer and analyst ratings in the Nordics
81
People Pulse average index score for employees who recommend Nordea
+76%
Total shareholder return in the last 4 years
650
employees volunteered in Nordeas refugee programme 2022.
Each of our business areas meets the needs of well-defined customer segments – from private households to very large corporates – with relevant and up-to-date advisory services, products and solutions.
“We provide proactive and holistic advice to help customers in turbulent times.”
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“We want to become the preferred bank for SMEs with a broad range of financial needs."
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"We deliver strong results and support to our clients when it really matters.”
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”Our stability and trusted advice are a key advantage in turbulent times.”
Go to sectionWe are actively engaging to drive transition and capture growth opportunities.
Understanding and managing environmental, social and governance risks is crucial to maintaining our financial strength.
To become a net-zero emissions bank by 2050 at the latest, we are engaging with and supporting our customers and portfolio companies in reducing their climate impact, while reducing our own.
By considering human and labour rights throughout our value chain and promoting gender equality, employment and education, we aim to create social impact where it matters the most.
Strong governance and a healthy corporate culture lead to successful execution of our strategic sustainability agenda for a greater good.
19%
reduction in financed emissions from business loans, motor vehicle loans and residential real estate between 2019 and 2022.
The Annual Report 2022 is available as a PDF download. If you would like to order a printed copy of our 2022 Annual Report, please leave you address details by email.
Find Nordea Group annual reports in English and Swedish.
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It is about making a difference together with our customers by enabling them to make sustainable choices, contributing to society’s goals through climate action and social impact.
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The Board of Directors is the main decision-making body within Nordea’s corporate governance structure. The Board is responsible for the company’s organisation and the management of its business.
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