This accessibility statement applies to the website nordea.com. The website is subject to the Finnish Act on the Provision of Digital Services, which requires that digital services provided by a credit institution must be accessible.
This accessibility statement was published in June 4 2025. The accessibility of the service has been assessed by Useit Consulting. The service has been tested on multiple devices using various manual testing methods, including testing that it is keyboard compatible and that it works with a screen reader. Furthermore, accessibility is monitored using an automated assessment tool.
Accessibility status of the digital service
This service is partially compliant with the accessibility requirements. The identified shortcomings are planned to be fixed by December 2026. The statement will be updated annually.
Non-accessible content
The service is not yet fully accessible in the following identified areas. The goal is to have some of the identified gaps fixed during 2026, unless otherwise stated below. The following content and/or functions do not yet meet the accessibility requirements.
Interactive object descriptions
Many objects lack a text-based description of the purpose of the objects for assistive technology to convey to users. This is especially an issue on pages that contain charts and functions to display certain data.
This relates to the WCAG success criterion 4.1.2 Name, role, value.
Keyboard navigation
Some buttons in charts and sortable tables are not operable using keyboard navigation.
This relates to the WCAG success criterion 2.1.1 Keyboard.
Color contrast in text
A few types of text content have too low contrast to the background, especially on image backgrounds, and a few graphics and interactive elements have too low contrast to surrounding colors as well.
This relates to the WCAG success criterion 1.4.3 Contrast (Minimum).
Color contrast in graphics
Some chart graphs have a low contrast against the background.
This relates to the WCAG success criterion 1.4.11 Non-text contrast.
Use of color
For some content such as charts and forms, color is used as the only way to convey information.
This relates to the WCAG success criterion 1.4.1 Use of color.
Status messages for dynamic content
Some dynamic content, such as spinners used when content is loading, is not marked up in such a way that users of assistive technology can perceive it.
This relates to the WCAG success criterion 4.1.3 Status messages.
Text alternatives for images
Complex images like tables and diagrams do in some cases not present equivalent information in an accessible way.
This relates to the WCAG success criterion 1.1.1 Non-Text Content.
Content displayed with mouse hover
Page navigation bar and content in charts is displayed when the user hovers using a mouse, but not with keyboard.
Heading structures
The visual heading hierarchy is not always reflected in the code. In a few places, visual headings might not be marked up in a way that they will be picked up as headings by a screen reader, and sometimes the visual hierarchy and the semantic hierarchy diverges. Empty headings might appear in the code in certain content types. We are working on fixing this, but as long as the headings are completely empty, they will be ignored by screen readers.
This relates to the WCAG success criteria 1.3.1 Info and Relationships and 2.4.6 Headings and Labels.
Tables
In some tables, the table headers are not marked up correctly as such, which makes it more difficult to make sense of the table when using a screen reader.
This relates to the WCAG success criterion 1.3.1 Info and Relationships.
Non-specific links
Some pages that contain lists of content have links with identical link texts that leads to different content. We are working on making these links more specific.
This relates to the WCAG success criterion 2.4.4 Link purpose (In Context).
Text on small devices
Content such as charts and tables from external websites and presented in iframes doesn’t reflow properly on small devices.
This relates to the WCAG success criterion 1.4.10 Reflow.
Podcasts
Currently there is no transcript or text alternative for our podcasts.
This relates to the WCAG success criterion 1.2.1 Audio-only and Video-only (Prerecorded).
Video content
Video content might lack subtitles, and in some cases also audio descriptions of the visual content in the video.
This relates to the WCAG success criteria 1.2.2 Captions (Prerecorded), 1.2.4 Audio Description or Media Alternative (Prerecorded), and 1.2.5 Audio Description (Prerecorded).
PDF documents
We are currently in the process of making all PDF documents compliant with the accessibility requirements. The documents can contain images without alternative text, have missing tags so they don’t work correctly with screen readers, have incorrect reading order as well as unclear link text. Nordea is currently working on correcting these documents that are published on our website after 23 September 2018.
Content for which we invoke a disproportionate burden
None
Content not within the scope of the applicable legislation
The applicable legislation (the Finnish Act on the Provision of Digital Services (306/2019)) does not apply to the following content, which may not be fully accessible:
- Office software files (for example doc, pdf and odt) published before 23 September 2018.
- Online content archived before 23 September 2019.
- Video or audio recordings released before 23 September 2020. Feedback and contact information
Accessibility feedback
Did you find accessibility difficulties on our website? If you did not find an answer in our accessibility statement regarding the website, please send us feedback.
If you find accessibility issues in uploaded PDFs on Nordea.com please notify us using the webform. We will then fix anything that may still be missing. Give feedback on accessibility
Supervisory authority
If you notice accessibility issues with the site, first provide feedback to us, the site administrator. It may take up to two weeks for us to respond. If you are not satisfied with the answer, you have received or do not receive a reply at all within two weeks, you can report it to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland explains in detail how the notification can be made and how the matter is handled.
Contact details of the supervisory authority
Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
PO Box 320
FI-00059 TRAFICOM
saavutettavuus [at] traficom.fi (saavutettavuus[at]traficom[dot]fi )
telephone switchboard 029 534 5000