Tech and AI

Driving banking forward

Explore the latest insights, reports, and industry perspectives driving our digital transformation.

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Let's talk AI

AI is central to how we're building the financial services of the future – for our customers, our people, and society at large. Meet our senior leaders sitting down for an open conversation about what AI means to them, how we're putting it to work responsibly, and what it means for the people and businesses we serve.

First out: Kirsten Renner, CIO and Head of Group Technology

Here Kirsten shares her personal take on AI and what it means for financial services. From everyday life to how we think about trust, technology, and serving our customers better. Interviewed by our Head of AI Adoption, Mattias Fras.

Latest updates

The ultimate goal of this personalisation is to enhance customers' financial well-being. We want to share our expertise and provide tailored advice on everything from major life events to daily spending habits.

Head of Group Digital, Malthe Falck.
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Creating value with responsibility – this is how we build AI skills

Artificial intelligence is changing both customer expectations, and how financial services are being developed and delivered. As the largest financial services partner in the Nordics we realise the potential by not only investing in technology, but investing in our people's skills, judgement and confidence.

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"Responsible AI matters more than ever"

At the Microsoft AI tour in Stockholm in March 2026, thousands of attendees from a wide range of backgrounds connected with experts, explored tangible business applications, and learned how organisations are using AI to drive real impact.

Nordea has over 5 million
digitally active customers across the Nordics.

AI Hackathon cutting manual work from days to minutes

Over two days, Nordea colleagues working with payments and financial transactions turned AI curiosity into working solutions. The focus was clear: solve real daily challenges, not just explore cool tech.

A common misconception is that AI trainers simply let the chatbot learn on its own. At Nordea, that’s not the case.

Susanna Paasovaara, AI trainer at Nordea.
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Explore our career possibilities in tech

Did you know?

Mother attempts to check phone during chaotic family life

How we use AI to simplify customers’ everyday banking

Tech & AI

Banking shouldn't be complicated. That’s why we’re responsibly applying AI to transform how our customers manage their money – from mortgages and loans to savings and payments.

Nordea earns international recognition for digital customer experience

Digital banking

Nordea has been named “Best Private Bank in Europe for Digital Customer Experience” by the Financial Times’ PWM Wealth Tech Awards.

Malthe Falck at Nordic Fintech Week 2025

Relationships before robots: How Nordea is leveraging AI in digital banking