Tech and AI
Driving banking forward
Explore the latest insights, reports, and industry perspectives driving our digital transformation.
Listen to our senior leaders here
AI is central to how we're building the financial services of the future – for our customers, our people, and society at large. Meet our senior leaders sitting down for an open conversation about what AI means to them, how we're putting it to work responsibly, and what it means for the people and businesses we serve.
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The ultimate goal of this personalisation is to enhance customers' financial well-being. We want to share our expertise and provide tailored advice on everything from major life events to daily spending habits.
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Creating value with responsibility – this is how we build AI skills
Artificial intelligence is changing both customer expectations, and how financial services are being developed and delivered. As the largest financial services partner in the Nordics we realise the potential by not only investing in technology, but investing in our people's skills, judgement and confidence.
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"Responsible AI matters more than ever"
At the Microsoft AI tour in Stockholm in March 2026, thousands of attendees from a wide range of backgrounds connected with experts, explored tangible business applications, and learned how organisations are using AI to drive real impact.
Read moreDid you know?
Nordea has over 5 million
digitally active customers across the Nordics.
AI Hackathon cutting manual work from days to minutes
Over two days, Nordea colleagues working with payments and financial transactions turned AI curiosity into working solutions. The focus was clear: solve real daily challenges, not just explore cool tech.
Read moreA common misconception is that AI trainers simply let the chatbot learn on its own. At Nordea, that’s not the case.
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How we use AI to simplify customers’ everyday banking
Tech & AI
Banking shouldn't be complicated. That’s why we’re responsibly applying AI to transform how our customers manage their money – from mortgages and loans to savings and payments.
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Nordea earns international recognition for digital customer experience
Digital banking
Nordea has been named “Best Private Bank in Europe for Digital Customer Experience” by the Financial Times’ PWM Wealth Tech Awards.
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Relationships before robots: How Nordea is leveraging AI in digital banking
Tech & AI
The Nordic Fintech Week has kicked off with strong Nordea participation. We met with Malthe Falck, Head of Retail Digital, who gave a keynote on how Nordea is leveraging AI while staying true to its purpose of building trusted customer relationships.
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