Every day, we work to earn the confidence of those who count on us. We help provide financial stability and drive economic growth across the Nordic region. Doing this successfully requires us to build strong and trusted relationships with all our stakeholders. Our core stakeholders comprise customers, employees, shareholders, suppliers, regulators and the wider communities in which we operate.
By creating value for our corporate, institutional and personal customers,
we can create further value for our shareholders and broader society.
We prioritise building strong and long-lasting relationships with our customers, and want to empower them to make confident financial decisions.
Our broad product and service range enables us to support our customers through different stages of their lives and the business cycle. Our aim is to enable them to move seamlessly between channels and pick up a conversation with us from where it last left off, always with personalised advice. We remain committed to helping our customers make sustainable choices, and offer a wide variety of sustainability-linked financing, savings and investment options.
Did you know we have the largest team of advisers in the Nordics?
Our ambition is simple: to be our customers’ preferred financial partner – today, tomorrow and long into the future.
#1
mobile bank based on customer and analyst ratings in the Nordics.
50bn
EUR facilitated in sustainable financing in 2024.
Our aim is to be the preferred employer in the financial industry in our operating countries.
Our people drive our success, helping us adapt and thrive in a fast-changing world. At Nordea, people come from all over the world, have different professional backgrounds and speak around 60 different languages. Our culture is characterised by a strong customer focus and our behaviour is guided by our values: collaboration, ownership, passion and courage, helping us to better serve our diverse customer base. We are constantly developing our people processes, including recruitment and talent management, to ensure equal opportunities and inclusion.
Our size and reach help us attract and retain top talent, drawn to the opportunity to work on challenging and impactful tasks and projects in everything from data science and financial crime to product development and customer advice. Clear and structured career opportunities, defined career paths and a comprehensive learning curriculum help support internal mobility and continuous development.
88
People Pulse score for equal opportunities (88 in 2023).
82
People Pulse average index score for employees who recommend Nordea as a place to work (82 in 2023).
We maintain a broad and diverse shareholder base, which includes global and Nordic institutional shareholders, over 580,000 private individuals throughout the Nordic countries, and numerous pension fund investors representing the interests of thousands more individual investors.
We strive to create value for shareholders and enable financial growth and success for our customers. We are a strong performer and a leading bank for shareholder distributions.
Over the past five years we have paid out EUR 11.9bn in dividends. Our dividends support economic activity, drive growth in the Nordic societies and help channel funding towards innovation, education and healthcare. Our shareholders also include several non-profit foundations, which use the dividends they receive to support charitable initiatives and causes.
With our strong capital position and generation, we were the first bank in Europe to start implementing share buy-backs in 2021. We launched our latest share buy-back programme in October 2024. Since the inception of the inaugural buy-back programme in October 2021, we have distributed EUR 5.7bn to our shareholders through share repurchases.
11.9bn
dividends paid since autumn 2019.
5.7bn
distributed via share buy-backs since autumn 2021.
We play a vital role in helping the Nordic region to thrive, providing support to people and businesses that goes far beyond banking products and services.
In our three community engagement programmes we focus on building financial skills, fostering entrepreneurship and supporting refugees in learning languages and increasing their digital literacy. All Nordea employees are invited to volunteer 16 hours each year through the programmes. To deliver on our community engagement programmes, we work closely with various local and national non-profit organisations in the Nordic countries, as well as in Poland and Estonia. Currently, we have 70 local and national partners.
We are a major taxpayer in the Nordic region and are proud to have one of the largest tax footprints among Nordic companies. Through our taxes, we contribute significantly to the region’s economic growth, stability and development.
10,600
hours volunteered by employees in our community engagement programmes in 2024.
5.6bn
in taxes paid and collected in 2024.
Developing our systems, that is, our payment systems, apps and online bank that our customers use every day is our top priority. We develop the systems to constantly meet our customers’ needs and changed behavior. Also, we protect against cyber attacks, detect fraud and generally safeguard our customers from financial crime.
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We strive to make Nordea a great place to work, where people come as they are and are met with opportunities to evolve, develop and move forward in their careers.
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As a bank, we are committed to supporting our corporate clients’ transition efforts. We have a 2030 target of reducing the emissions across our lending portfolio by 40-50%, supported by sector-specific targets aligned with science-based pathways and regional sector roadmaps. By supporting our clients’ transition through financing and advising, we can have the biggest positive impact.
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