Trust is at the core of every lasting relationship. We help provide financial stability and drive economic growth across the Nordic region. Doing this successfully requires us to build strong and trusted relationships with all our stakeholders. Our core stakeholders comprise customers, employees, investors, suppliers, regulators and the wider communities in which we operate.
By creating value for our corporates, institutions and personal customers,
we can create further value for our shareholders and the broader society.
We prioritise building long-lasting and strong relationships, taking into account our customers’ aspirations, goals and preferences. We listen carefully to our customers’ needs and provide access to unique expertise and solutions that fit their situations.
Our brand product and service range enables us to support our customers in different stages of their lives and business cycles. Always with a smooth omnichannel experience and personalised advice.
Our ambition is to be a digital leader of our industry.
We know that our customers want to move seamlessly between channels and pick up a conversation with us from where they last left off.
That is why we combine the latest technology with our expertise to enhance our services and continuously expand our range of digital solutions and self-service functionalities to improve customer experiences and enable our advisers to cater for more complex customer needs.
#1
mobile bank based on customer and analyst ratings in the Nordics.
77bn
EUR facilitated in sustainable financing in 2023.
Our aim is to be the preferred employer in the financial industry in our operating countries.
Every day, Nordea employees provide essential services to our customers and societies. Our employees have a broad perspective, helping us to better serve our diverse customer base. Our employees come from all over the world, have different professional backgrounds and speak around 60 different languages. We value all perspectives, celebrate our differences and work every day to drive positive change. Indeed, we are constantly developing our people processes, including recruitment and talent management, to ensure equal opportunities and inclusion.
The financial services industry is constantly evolving. In 2023 we implemented a new annual process to identify and close workforce-related gaps and address challenges critical to delivering on our strategic objectives and priorities. One example of this is our increased focus on attracting technology talent, including in the field of AI and machine learning.
88
People Pulse score for equal opportunities (88 in 2022).
82
People Pulse average index score for employees who recommend Nordea as a place to work (81 in 2022).
We have a broad shareholder base, with strong support from global and Nordic institutional shareholders. We have more than 570,000 shareholders, including private individuals and pension fund investors.
We strive to create value for shareholders and enable financial growth and success for our customers. We are a leading bank in shareholder distributions, and our strong performance has enabled significant pay-outs to shareholders.
Over the past four years we have paid out EUR 8.7bn in dividends. Our dividends support economic activity, drive growth in the Nordic societies and help channel funding towards innovation, education and healthcare.
With our strong capital position and generation, we were the first bank in Europe to start implementing share buy-backs in 2021.
In March 2023 we completed our third share buy-back programme and received approval from the European Central Bank for further share buy-backs totalling EUR 1.0bn. In April our Board of Directors decided to launch a fourth share buy-back programme, of up to EUR 1.0bn.
8.7bn
dividends paid since autumn 2019.
5.4bn
distributed via share buy-backs since autumn 2021.
We are committed to helping people and businesses thrive in our region. Living up to our responsibilities involves close collaboration with authorities, supervisory bodies and the wider communities we serve.
We have a responsibility to support sustainable growth. Climate change poses risks as well as opportunities to society, and we aim to be part of the solution – both directly through our operations and indirectly through the activities of our customers and investees. We challenge and support sectors with high climate impact to transition towards net-zero emissions. As a financial institution, we play an important role in this transition by channelling funds towards sustainable activities.
Our community engagement efforts are wide ranging. Through three core programmes, we help people develop their financial skills, foster entrepreneurship, and support refugees with language tuition and digital skills.
A robust and secure financial sector requires close cooperation between financial services groups and sector supervisors. We are in active dialogue with regulatory authorities, both EU-level and national, on topics ranging from prudential requirements and risk management to anti-money laundering and countering the financing of terrorism. Our goal is to serve as a dependable source of insight and expertise and support the work of regulators in safeguarding the integrity and stability of the financial system.
10,415
hours volunteered by employees in our community engagement programmes in 2023.
216,000
children and young people supported in building their financial skills in 2023.
By supporting our customers’ transition through financing, advising, and actively engaging in our investments with a clear focus on sustainability, Nordea can drive positive impact in responsible banking.
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We strive to make Nordea a great place to work, where people come as they are and are met with opportunities to evolve, develop and move forward in their careers.
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Promoting businesses and innovations with sustainable solutions of energy and infrastructure is a priority in our investment and lending policies and guidelines. The Nordea Green Bond and Sustainable-linked loan funding framework represent a further step in our effort to incorporate environmental considerations in our core operations.
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