Technical

Learn more about our logon methods and technical requirements

Two female colleagues in office working together

To logon to Corporate Netbank you need to have one of our logon methods; Nordea Codes app, Card reader with cable or Card reader without cable. On this page you will find information on how to start using them via FAQ and instruction videos.

We have also included information about the technical requirements that we recommend to operate in Corporate Netbank.

Nordea Codes App

Nordea Codes app is a user friendly authentication method for logging in to Corporate Netbank - use your mobile phone or tablet to log on, confirm and verify payments.

On this page you will find an information video on how to get started with the logon solution. There is also a section of frequently asked questions where you for example can see how to confirm and verify a payment.

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FAQ about Nordea Codes app

● First you need authorisation from your Corporate Netbank Administrator
● The administrator needs to register your mobile phone number and email address for you to receive an activation code and a temporary pin code. The administrator also needs to inform you about your logon ID. The activation code is valid for one month from the order. Only the last ordered activation code is valid.
● A mobile device (iOS 10 or later, Android 6 or later)
● To download the Nordea Codes app
Start with download Nordea Codes app to your mobile phone or tablet. Open the app, click on "Start" and add a name. Then select country and choose the language in which you prefer to use the app. Note: For Finnish and Norwegian users - Select customer type Nordea corporate customer.

Enter the activation code that you have received on your mobile phone. Enter the temporary PIN code you have received in email. Note: If you are an administrator, enter the temporary PIN code that you have received in a letter.

The last step is to choose your own personal PIN code. This code you will use when logging on to Corporate Netbank and when confirmation with Nordea Codes app.

The Nordea Codes app is now ready for use.
Ask your administrator to order a new activation code and temporary PIN code for you.

Or logon to Corporate Netbank with another authentication method, go to "My profile" and add a new device to get a new activation code and temporary PIN code.
Please contact your Corporate Netbank administrator that will inform you about the logon ID.
You can log on to Corporate Netbank with the Nordea Codes app, both when your phone has internet connection and when it hasn't. This step by step guide is with internet connection:

1. Key in your logon ID in the Logon ID field. If you are unsecure of your Logon ID please contact your Corporate Netbank Administrator.

2. Click Logon

3. Open the Nordea Codes app and key in your PIN

You will now be logged on to Corporate Netbank.
You can log on to Corporate Netbank with the Nordea Codes app, both when your phone has internet connection and when it hasn't. If your phone does not have internet connection, then click on the link at the bottom of the Mobile logon box on the logon page. This step by step guide is when your app is offline:

1. Enter your logon ID in the Logon ID field. If you are unsecure of your logon ID please contact your Corporate Netbank Administrator.

2. Open the Nordea Codes app and choose 'Log in - LOGIN'

3. In the Nordea Codes app, key in your PIN

4. On the Corporate Netbank login page, key in the response code given by the Nordea Codes app.

5. Click Logon.
You can confirm in Corporate Netbank with the Nordea Codes app, both when your phone has internet connection and when it hasn't.

Online

Be sure that you are logged on to Corporate Netbank with the Nordea Codes app.

1. Choose what you want to confirm
2. Click Confirm
3. Open the Nordea Codes app on your device (if you have more than one user on your device, make sure that you have selected the correct user)
4. The app shows information on what you are about to confirm. Confirm by keying in your PIN

Offline

1. Choose what you want to confirm
2. Open the Nordea Codes app and choose 'Confirm action - SIGN'
3. In the app, key in the challenge code
4. In the app, key in your PIN
5. On the Corporate Netbank page, key in the response code
6. Click Confirm
You can verify payments in Corporate Netbank with Nordea Codes app, both when your phone has internet connection and when it hasn't.


Online

1. Choose the payment you want to verify
2. Click Verify
3. Open the Nordea Codes app on your device
4. The app shows information on what you are about to verify. Ensure that the details are correct.
5. If the details are correct, click on 'Continue to confirm'
6. Key in your PIN. The payment is now verified.

Offline

1. Choose the payment you want to verify
2. Open the Nordea Codes app and choose 'Confirm action - SIGN'
3. Key in the challenge code in the app
4. Key in your PIN
5. In Corporate Netbank, key in the response code
Yes it is possible, but only for Swedish citizens. For other users you are welcome to use Nordea Codes App as your logon method.
No, the app is an authentication method to logon, confirm and verify payments in Corporate Netbank.

Mobile Bank ID

Swedish Mobile BankID is a user friendly authentication method for logging in to Corporate Netbank - use your mobile phone or tablet to log on, confirm and verify payments.

 

FAQ about Swedish Mobile Bank ID

You can use Swedish Mobile BankID as logon method if you have a Swedish Social security number
• First you need authorisation from you Corporate Netbank Administrator
• A mobile device (smartphone or tablet)
• Download BankID app from App store or Google Play
• Follow instructions to download a new mobile bank id
• Take the method into use
1. Click Logon in BankID section on logon page - a second page will be shown with a QR code
2. Open Mobile BankID app and scan QR code
3. Select a profile you want to log in to, enter PIN and confirm
You will now be logged on to Corporate Netbank


1. Click Logon in BankID section on logon page - second page with option QR code or Use BankID on card (card reader with cable) will open
2. If card reader with cable is displayed, click Use Mobile BankID - QR code will be displayed
3. Open Mobile BankID app and scan QR code
4. Select a profile you want to log in to, enter PIN and confirm
You will now be logged on to Corporate Netbank
To logon, verify and make confirmations.
If you are logging on to Corporate Netbank with Mobilt Bank ID for the first time your Corporate Netbank Administrator needs to active Mobilt Bank ID. Please contact your administrator to get help to active the authentication method.

Card reader with cable

If you want a full instruction on how to get started with card and cardreader, you are welcome to see our introduction video below. You can also find a section of Frequently asked questions FAQ.

To get started with card reader with cable you need to have the following items, all provided from Nordea: A chip card (Nordea eID or e-legitimation), valid PIN, a card reader with USB cable.
You also need to install the security software for BankID Security Application and the Nordea card reader driver, follow these steps:

1. Verify that your computer meets the technical requirements.

2. A person with administrator rights should make the installation on the PC or Mac.

3. Download and install the BankID Security Application and then the driver for the Nordea card reader.

If you need any further assistance please contact your local Support

  1. Download BankID Security Application
  2. Please restart the PC.
  3. Download suitable driver:

Please restart the PC.

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FAQ about card reader with cable

1. Connect the card reader with the USB cable to your computer and insert the card in the card reader.

2. The card reader will read the card’s chip. The following line --------- will appear on your card reader display to indicate that the chip is being read. Please wait and continue after the line has disappeared.

3. Click the tab Cardreader with cable and click the Logon button on the Corporate Netbank logon page (Login and sign button on the card reader are not used).

4. A dialog box presents your certificate click Verify my identity.

5. The BankID dialog will appear and ask you to enter the PIN for your card.

6. The text CardPIN will appear on the card reader display. Enter your PIN and press the OK button.

7. Correct PIN will be confirmed with the following text on your card reader display: PIN OK.

8. You will now be logged on to Corporate Netbank.
When you want to make a confirmation follow this steps:

1. Press the Confirm button on the Corporate Netbank page.

2. The BankID dialogue appears. Press the Sign button.

3. Enter your PIN on the card reader.

4. The confirmation page in Corporate Netbank appears.
Close all browser windows, remove the card from the card reader, remove the cable from the card reader, and close the Bank ID security application. Connect the card reader to the cable once again and make sure your shown “Nordea” and 3 black boxes in the card reader display. When they are gone insert the card and make sure you’re shown a dotted line. When the display goes blank, try to login once more. If the problem persists please contact support.

Tip! If you are using Win 10 make sure that you are not trying log in with browser Edge. Use instead Internet Explorer, Mozilla Firefox or Google Chrome.
Try to restart your computer and reinstall the card reader software and/or BankID Security application. If you are using a 64 bit browser, change to the 32 bit instead. If this does not help, contact your local support. Another option is to use the card reader without cable where you do not need to install any additional software.
If you have a PUK to your logoncard or eID-card you can unlock the card with PUK and your card reader.

If you don't have a PUK to your logon card you can contact Nordea to order a new card.

If you don't have a PUK to your eID-card you can ask your administrator to order a new card.
When you need to unblock your pin code you need to have the following items: a cardreader with cable, a PUK code (8 digits), Bank ID security program and driver installed for the cardreader.

Step by step:
1. Connect the card reader with the USB cable to your computer and insert the card in the card reader.
2. Start Bank ID security program;
- Windows – Open the startmenu and search for BankID
- Mac OS X – Open Finder, go to Program and click on BankID security program.
3. Click on your name and then press “Manage PIN”
4. Put in your PUK code (8 digits) and press OK
Contact Nordea to order a reminder of the PIN.
Ask your Corporate Netbank administrator to order a reminder of the PIN.

Card reader without cable

To get started with card reader without cable you need to have the following items, all provided from Nordea: A chip card (Nordea eID or e-legitimation), valid PIN for the card and a card reader. To get more information you are welcome to see our introduction video here below.

If you want to know for example how to verify a payment or other similar questions please look into our FAQ.

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FAQ about card reader without cable

Card reader without cable is an authentication solution that is used for logon and signing in several of Nordeas corporate services and among those Corporate Netbank. To use it you need a card reader NCR1, a chip card (eID card or logon card) with a valid PIN for the card.
It is not possible to use a business card.
Go to the logon page for Corporate Netbank. Choose Cardreader without cable.


1. Enter the last 8 digits printed on your card into the Card number field.

2. Turn on the card reader by inserting the card in the reader without the cable being connected. The chip on the card should be headed down and facing you. If the card is already inserted and the display is turned off, press OK to re-activate the reader.

3. Select function appears on the card reader window. Press Login on the card reader.

4. Enter the challenge code and press OK.

5. When Card PIN: is shown on the card reader window, enter your PIN code and press OK.

6. Take the 9-digit response code from the card reader and enter it into the Response code field.

7. Click the Logon button.
Follow instructions on the screen:

1. Insert the card in the card reader, or press OK if the card is already inserted.

2. Select function is displayed on your card reader. Press Sign.

3. Enter the challenge code on your card reader and press OK.

4. Card PIN: is displayed on your card reader. Enter your PIN code and press OK.

5. A response code is displayed on your card reader. Enter this code in the input field and click Confirm.
Before confirming a payment an additional verification might be required for some payments. This is to ensure the validity of the receiver´s account stated in the payment.


How to verify:

1. Insert the card in the card reader, or press OK if the card is already inserted.

2. Select function is displayed on the card reader. Press Sign.

3. Enter the challenge code on the card reader and press OK.

4. New beneficiary - OK? is displayed on the card reader. Press OK.

5. Enter the last 6 digits (exclude any letters) of the beneficiary's account number from the invoice and press OK. If the beneficiary account number contains less than six digits, enter all.

6. Card PIN: is displayed on the card reader window, enter your PIN code and press OK.

7. A response code is displayed on the card reader. Enter this code in the input field above and click Verify.
1. If you have an eID card then you use the cards latest 8 numbers in column card number. If you have any other card you use your personal number in column card number. Please make sure that you are using the right numbers and that you are using the LOGIN-button on your card reader.

2. Make sure that your private bankcard, logon card or eID card is valid.

3. Don't use a bookmark or a saved favorite, type www.nordea.xx in your browsers address field to reach the logon page.

4. Delete cache and cookies in the browser and restart the browser.
Ask your Corporate Netbank administrator to order a reminder of the PIN.
Contact Nordea to order a reminder of the PIN.
If you have a PUK to your logoncard or eID-card you can unlock the card with PUK and your card reader.

If you don't have a PUK to your logon card you can contact Nordea to order a new card.

If you don't have a PUK to your eID-card you can ask your administrator to order a new card.

Information regarding technical requirements

For correct operation of Corporate Netbank we recommend that the below requirements are met. For security reasons we recommend to always use the latest versions.

Operating Systems in the versions that are still supported by the suppliers listed below. Other operating systems, beta versions and unsupported versions might work, but they are not supported by Corporate Netbank.

  • Microsoft/Windows
    Information about Windows versions that are supported, please see this link: Information about supported versions
  • Apple/Mac OS
    Information about which OS versions that are supported, please contact Apple support.

Browsers in the versions that are still supported by the suppliers listed below. Other browsers, beta versions and unsupported versions might work, but they are not supported by Corporate Netbank. 

  • Internet Explorer
  • Mozilla Firefox
  • Google Chrome
  • Safari (only for Mac OS)

Encrytion; Browsers must use at least SSL3/128 bit encryption.

Cookies; Use of cookies in browsers must be enabled.

Requirements for specific features; Some features in Corporate Netbank have additional requirements. These are:

Logon using card reader with cable; Requires installing driver for the card reader and security software. They can be downloaded from information about Card reader with cable. In addition, ActiveX and JavaScript must be enabled in the browser.

Further information; Support for some Citrix configurations - read more in Approved Citrix configurations.

Secure logon

User authentication

The user's identity towards Corporate Netbank is verified by log on using:

  • card reader without cable
  • card reader with cable
  • Nordea Codes

This logon information is personal. The card must not be handed over to any other user.

The logon information should only be entered when you are in a secure session of Nordea Corporate Netbank. Look for a padlock in the lower bar of the browser screen or to the right of the address bar in the browser. The padlock confirms the browser has an encrypted tunnel to Nordea. To be completely sure the tunnel goes to Nordea, click on the padlock and the tab Certification.

Secure data transport via the Internet

Due to the encrypted tunnel (SSL encryption) data can neither be seen nor manipulated by any unauthorised party when transferred between your browser and Nordea.

Antivirus program

Virus and other malicious software are a concrete threat to all PC users today. Virus may come from USB memory sticks (or other removable media), from e-mails or downloaded while you are on the Internet.

Always run an acknowledged antivirus program on your PC.

  • Be sure the antivirus program contains the newest virus signature files
  • If a virus attack is detected, immediately contact the persons in your company responsible for IT or IT security and avoid using the PC until the virus has been removed.

Internet browsers

Your browser and its configuration have a strong influence on your PC security. While you are on the Internet your browser may accept to run external programs, but it should not be done indiscriminately. You are advised to:

  • Use the newest version of your Internet browser
  • Configure the browser so you are requested to accept transfer of programs from the PC to the Internet or vice versa
  • Only download files from vendors whom you feel sure you can trust in terms of security
  • Only accept signed applets, ActiveX controls and other executables from trustworthy vendors or stop totally for import
  • Use the browser's standard security configuration, as a minimum.

Firewall

You should always have firewall protection against insecure networks. If your PC is connected to the company's local network, a firewall usually exists between this local network and the Internet. The firewall prevents unauthorised access to the local network from the Internet.

If you do not have firewall protection like if you use a stand-alone PC, we recommend you install a personal firewall on your PC and ensure only necessary traffic is allowed.

To get access to Nordea Corporate Netbank, you should open the protocol HTTPS on port 443 in the firewall. The highest security level is obtained by only opening for traffic OUT through the port in the firewall and for example only to Nordea's URL address: https://solo.nordea.com/nsc/engine.

Blocking the access to Corporate Netbank

If you have lost your logon information or you suspect misuse for other reasons, the card and/or Nordea Codes app must be blocked immediately. If the card is blocked a new one must be activated. You can block both the card, ask for a new card to be activated, and block the Nordea Codes app by contacting either your administrator or one of your support contact persons in Nordea.

Windows Server 2016 with all critical updates Xendesktop 7.15 LTSR  BankID 7.x

  • Desktop with Edge
  • Desktop with Internet Explorer 11
  • Desktop with Firefox
  • Desktop with Chrome
  • Published application Edge
  • Published application Chrome
  • Published application Firefox
  • Published application Internet Explorer 11
  • VDI Windows 8
  • VDI Windows 7
  • VDI Windows 10

Windows 2012 and Windows 2012R2 with all critical updates Xendesktop7.x BankID 6.0.x,

  • Desktop with Internet Explorer 10
  • Desktop with Internet Explorer 11
  • Published application Internet Explorer 10
  • Published application Internet Explorer 11
  • VDI Windows 8
  • VDI Windows 7

Windows 2008 R2 with all critical updates XenApp 6.0, SQL2008 R2, Bank ID 6.0.x,

  • Desktop with Internet Explorer 8
  • Desktop with Internet Explorer 9
  • Published application Internet Explorer 8
  • Published application Internet Explorer 9.

Windows 2008 R2 with all critical updates XenApp 6.5, SQL 2008 R2, Bank ID 6.0.x,

  • Desktop with Internet Explorer 8
  • Desktop with Internet Explorer 9
  • Published application Internet Explorer 8
  • Published application Internet Explorer 9.

It is tested by various clients,

  1. Windows 8,x
  2. Windows 7
  3. Windows XP
  4. Thin clients XP
  5. Thin clients Windows 7 embedded
  6. Thin clients windows 8 embedded

Prerequisites for Citrix XenApp,

  1. http://docs.citrix.com/