We collect information you provide directly to us. For example, when becoming a new customer, we collect personal data such as name, national identification number, e-mail address and phone number. We also collect income and debt information to be able to provide you with the product or service in question. Nordea also collects information which you provide to us, such as messages you have sent as feedback, request in our digital channels, or when becoming a follower on our social media channels or subscribing to our newsletters.
From third parties
To be able to offer you our products and services and to comply with statutory requirements, we will also collect personal data from third parties, such as publicly available and other external sources. For example, when you apply for a loan from us, we may collect information in relation to your loan from other sources, such as centralised credit information providers which collect loan information from other creditors. To ensure your personal data is accurate and up-to-date, we receive periodic updates of some personal data categories from third parties (e.g. public authorities).
Examples of third party data sources include:
- Registers held by governmental agencies (such as population registers and registers held by tax authorities, company registration offices, enforcement authorities, etc.)
- Financial sanction lists (for example, lists held by international organisations such as the EU and UN as well as national organisations such as Office of Foreign Assets Control (OFAC))
- Registers held by credit-rating agencies and other commercial information providers providing information on e.g. beneficial owners and politically exposed persons.
- In connection with payments, we collect information from remitters, shops, banks, payment service providers and others.
- Health data from health institutions (for our Life and Pension companies).
- From other companies in the Nordea Group or other entities which we collaborate with.
- Publicly available data, for example from social media or via search engines. Social media may also share data with us in accordance with your personalised privacy settings in those channels/media.