Nordea Privacy Policy

Nordea is fully committed to protecting your individual rights and keeping your personal data safe. This Privacy Policy is meant to help you understand what information we collect about you, why we collect it, our storing and sharing practices, and what your privacy rights are. 

1. What personal data do we collect?

Personal data is in most cases collected directly from you or generated as part of the use of our services, products and channels. Sometimes additional information is required to keep information up to date or to verify the information that we collect.

In some cases we also collect and process personal data about persons associated with you, for example employees, beneficial owners, agents, guarantors, chargors, payers, persons who are in contact with Nordea in respect of a single banking transaction, and other individuals with whom we interact and collaborate with.

2. How do we use your personal data and what is the lawful basis for doing so?

We use and otherwise process your personal data on the basis of the legal grounds and purposes described below. 

3. How do we use automated decision-making?

We may in some cases use automated decision-making if it is authorized by legislation, if you have provided an explicit consent or if it is necessary for the performance of a contract. One example is the automated credit approval process in Nordea’s online channels. 

4. Who do we disclose your personal data to?

Your personal data can be shared with others to the extent we are under statutory obligation to do so and to fulfil services and agreements we have with you. 

We may share your personal data with others such as authorities,  Nordea Group companies, suppliers, payment service providers and business partners.  Before sharing, we always ensure that we respect relevant financial industry secrecy obligations.

5. How do we protect your personal data?

Keeping your personal data safe and secure is at the centre of how we do business.

6. What are your privacy rights?

You have the following rights in respect of the personal data we process about you;

Your request to exercise your rights as listed above will be assessed given the circumstances in each individual case. Please note that we may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. 

If you wish to exercise your Individual Rights you can do so by visiting our webpages, through your Netbank, calling customer service or by visiting your local branch. We cannot act based on an email request, because we treat your personal data with the utmost care and cannot share or change your personal data without confirming your identity, through one of the channels mentioned above 

7. How long do we process your personal data?

We will keep your personal data for as long as they are needed for the purposes for which your personal data was collected and processed or required by laws and regulations. 

8. How can you contact us or the data protection authority?

If you have any questions regarding our Privacy Policy or are dissatisfied with how we process your personal data, you can always contact Nordea’s customer service or your local branch office. 

9. Changes to this Privacy Policy

We are constantly improving and developing our services, products and websites, so we may change this Privacy Policy from time to time. If the changes are significant, we will provide you with a notice, when we are required to do so by applicable law. 

7th December 2023