User Administration

Video tutorials, user guides and FAQ

Corporate Netbank Administration is a tool used to create and maintain users and their power of attorney in Corporate Netbank. Learn more about the tool through our video tutorials further down along with an FAQ.

Are you a new administrator for Corporate Netbank?

  • We have a general training for Corporate Netbank Administration that is available in both English and all four local languages, see more on page Online Training

  • Another way to start to learn is to read through the User Guide

Employees working on the trade floor

Here you find a video about how to add Nordea Codes app on users in Corporate Netbank Administration. The video is about 2 minutes and it is possible to view the video in enlarge format.

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Here you find a video about how to create a new user in Corporate Netbank Administration. The video is about 10 minutes and it is possible to view the video in enlarge format.

From April 2021 we have new instructions regarding Authentication for users in Corporate Netbank, for more information watch the updated video  Add Nordea Codes app on users.

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Here you find a video about how to create reports in Corporate Netbank Administration. The video is about 4 minutes and it is possible to view the video in enlarge format.

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Have you added Corporate Access Account Reporting to your company setup?

We have made two instruction videos on how to register this setup in Corporate Netbank Administration and how to give a user access to an account group so that the user will be able to download the files via Corporate Netbank.

Here you find a video about how to register Corporate Access Account Reporting in Corporate Netbank Administration. The video is 4:45 minutes and it is possible to view the video in enlarge format..

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In order to download any of the Corporate Access Account Reporting files via Corporate Netbank you as an administrator need to give the user or users access to the account group or groups in the administration tool. Here you find a video that explains how to add the account group on user level. The video is 2 minutes and it is possible to view the video in enlarge format.

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Here is an instruction video on how to renew a Corporate Access certificate.

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FAQ for Corporate Netbank Administration

Your company has administrators that can change access rights for e.g. for accounts or payments. You can see which persons that are your administrators by clicking on link Company administrators in the blue field at the bottom in Corporate Netbank.
Check that you have added Nordea Codes App for the user. Click on the user, click on the tab called Authentication and then click on Manage right next to Nordea Codes app. Here you need to allow the user to use mobile logon and order a temporary PIN and Activation code. Don't forget to confirm the changes.
Go to the info tab to check if the user is part of a user profile. If so, you need to make the needed changes in the profile (go to user profile in the menu to the left). You can also remove the user from the profile in order to make changes only affecting this user.
Administrators cannot see each other’s logon ID, only user logon ID is visible.
Nordea doesn’t change or update addresses of current users and administrators, due to the fact that user/admin can be based in various locations. It’s up to the company administrators need to update postal information for users and administrators on a regular basis.
You can read more about this in the Corporate Netbank Administration User guide that you find in this page under Publications.

You can also sign up for a Online Training about Corporate Netbank Administration.
Go into the Administration module and choose Account short names in the menu to the left. Choose the preferred search method and click Search to start the search. In the search result you will find information about account/accounts and the column Short name. Enter the desired short name and then click OK to save the changes.

In case your company is administrated by Nordea, then contact customer service or your local Nordea contact to change the name on the accounts.