Your company has administrators that can change access rights for e.g. for accounts or payments. You can see which persons that are your administrators by clicking on link Company administrators in the blue field at the bottom in Corporate Netbank.
Check that you have added Nordea Codes App for the user. Click on the user, click on the tab called Authentication and then click on Manage right next to Nordea Codes app. Here you need to allow the user to use mobile logon and order a temporary PIN and Activation code. Don't forget to confirm the changes.
Go to the info tab to check if the user is part of a user profile. If so, you need to make the needed changes in the profile (go to user profile in the menu to the left). You can also remove the user from the profile in order to make changes only affecting this user.
Administrators cannot see each other’s logon ID, only user logon ID is visible.
Nordea doesn’t change or update addresses of current users and administrators, due to the fact that user/admin can be based in various locations. It’s up to the company administrators need to update postal information for users and administrators on a regular basis.
You can read more about this in the Corporate Netbank Administration User guide that you find in this page under Publications.
You can also sign up for a Online Training about Corporate Netbank Administration.
Go into the Administration module and choose Account short names in the menu to the left. Choose the preferred search method and click Search to start the search. In the search result you will find information about account/accounts and the column Short name. Enter the desired short name and then click OK to save the changes.
In case your company is administrated by Nordea, then contact customer service or your local Nordea contact to change the name on the accounts.
