Customer Service & Operations

 
 

Explore Customer Service & Operations roles

Financial Crime Specialist

Help us stop financial crime. In roles such as KYC Specialist, AML Specialist or Transaction Monitoring Specialist you become part of our work to prevent financial crime and protect our customers and society. You use data, established processes and sound judgement to prevent fraud and respond to potential risks. 

Loan Operations Specialist

Support the administrative and operational stages of lending. You might review documentation, handle loan-related processes and work with advisers and other specialists to provide customers with a smooth experience. 

Operations Specialist

Manage and improve the processes that support customers and different parts of the bank. Your work could involve payments, accounts, cards, financing or other essential banking services.  

Payment Operations Specialist

Support the processing and monitoring of domestic and international payments. You help ensure that transactions are completed accurately, securely and on time.

Process Expert

Develop and maintain operational processes across teams and markets. You analyse how work is done, identify areas for improvement and help make services more consistent and efficient. 

 

Hear from our experts


Behind great customer experiences are colleagues who help keep banking simple, safe and reliable. Explore our podcasts to hear how our experts work with fraud prevention, financial wellbeing and the services customers rely on every day. 

Finnish: Fraudcast

Fraudcast delivers clear, timely insights on the latest developments in fraud and scams. In each episode, Nordea’s fraud prevention experts break down emerging tactics and headline cases, sharing practical tips to help you stay one step ahead of fraudsters.

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Norwegian: Svindelpodden

Svindelpodden gives you practical guidance on the latest fraud schemes and how to avoid them. Our fraud expert Ida Edholm shares insights from her work at Nordea, joined by Tore Løchstøer Hauge, who brings a creative perspective to the conversation.

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Danish: PengePulsen

PengePulsen is a podcast that gives you practical guidance on investing your money, managing your finances, the housing market, fraud prevention, planning for retirement – and all the other money matters that affect your daily life.

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