In April 2014, Nordea announced that it will establish yet another contact centre in Finland. After careful consideration, Nordea has decided to set up the unit in Salo.
- We assessed the strengths of the different alternatives. We decided to set up the new unit in Salo due to the city’s enthusiastic, skilled and committed workforce that will suit Nordea's needs. Nokia's former ready-made and modern premises with good traffic connections also affected our decision. Finns are aware of the heavy restructuring of the electronics industry that the city has witnessed in recent years. We can contribute to the city's economic structure with our decision, says Topi Manner, Nordea's Head of Banking Finland.
The new telephone service unit is expected to start operations next winter. The recruitment and training of personnel will start during the autumn of 2014. At the initial stage, there will be about 60 vacancies at the unit.
- This is great news for Salo, Mayor Antti Rantakokko says. Nordea has made an excellent choice as Salo is able to provide the new unit with everything it needs. And what is most important: new jobs will open up for competent people in Salo. Our city has undergone structural changes for almost five years, so Nordea's decision is also important for us in terms of boosting sentiment. This is a signal to us that persistent work to lift employment is bearing fruit and that it should be continued, Rantakokko sums up.
Customers bank more and more online and over the telephone
Customers increasingly seek advice over the telephone and via online meetings, regardless of time and place.
‑ We focus on the services that our customers demand. They handle their banking transactions in many different ways whenever and wherever it suits them best. Customers appreciate the possibility of being able to call the bank 24 hours a day, seven days a week. Advisory service is increasingly provided online and by phone. Our Customer Service is contacted over two million times a year. Now customers can also book an appointment with an adviser and get expert help in managing their savings, for example, from morning until late at night while they are sitting on their sofa at home, says Topi Manner.
At present, Nordea has telephone service units in Helsinki, Oulu and Vaasa.
For further information:
Topi Manner, Head of Banking Finland, Nordea, +358 9 165 40200
Antti Rantakokko, Mayor, Salo, +358 44 778 2000