The possibilities
The business potential of AI is huge. It’s able to analyse more data more quickly and more accurately than its human counterparts. And it can find patterns that humans would almost certainly miss. That’s why many companies are using it to aid decision making: HR teams are using it to filter job applications, operations teams to predict maintenance needs and finance teams to identify and assess risk.
AI is also being used to give customers more personalised experiences. Many stores, banks and other businesses are using chatbots, a form of conversational AI. These can handle many customer requests, speeding up response times, enabling 24×7 service and freeing up human staff for other tasks.
“The potential of AI is incredibly exciting.” Mattias Fras, Head of AI Hub at Nordea, explains. “For example, Nordea has implemented AI to help with the handling of disability claims. The AI handles two-thirds of cases, giving human staff the chance to give extra time and attention to those that need it.”