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Support & contact

One point of entry to the Nordic region 

By choosing Nordea as your cash management partner, you get access to a vast and comprehensive network of experts, not only in Denmark, Finland, Norway and Sweden but also in other countries around the world. Our extensive knowledge and experience offers you versatile cash management services suited to your needs. 

Support

Technical support

This will give you information and support regarding authentication methods.

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User administration

Corporate Netbank Administration is a tool used to create and maintain users and their power of attorney in Corporate Netbank.

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Accounts

This will give you information and support regarding account management.

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Payment support

This will give you information and support regarding payments.

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Online training

Welcome to Nordeas Cash Management e-learning portal.

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IBAN

The International Bank Account Number (IBAN) is an account format used in most European countries, but also in many countries outside Europe.

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Information on Cut-off times

The cut-off time is the latest time where Nordea accepts and effects payment orders to and    from customers.

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ERP & TMS

This resource page is designed to provide ERP and TMS vendors and IT staff with the tools necessary to support the implementation and use of Nordea solutions.

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Open Banking APIs

Check out the resources on Nordea API Market to get started with our APIs. 

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Service status

On section you can see how the Cash Management services are running. If they are not working as they should be, we will inform you via this page. We will publish information between 08.00 and 16.00 CET about the following services:

  • Domestic Payments
  • Cross border Payments
  • SEPA Payments
  • Account Statements
  • Global and Local Cash Pools
  • Corporate Netbank
  • Corporate Access
  • eGateway
  • Corporate File Payments (Sweden)

Want to get alert emails regarding incidents? Sign up below. 

Green circle with a checkmark

All systems are working as expected.

On this page you can subscribe to many of Nordea’s Cash Management newsletters. 

  • Service status -  subscriptions provide information on upcoming planned service breaks and email alerts of ongoing incidents.
  • Changes and development . subscriptions provide updates on any changes or developments in the service that may affect its functionality.

In the two subscription forms, ‘Service status’ and/or  the ‘Changes and Development‘, please select relevant services and related protocols you want to subscribe to. For example, both ‘Corporate eGateway – Service status’ and ‘SFTP – Service status’.

We strongly recommend that you use a common mailbox.

 

 

Go to the Service status subscription form

 

Privacy notice

As a data controller Nordea Bank Abp processes personal data to deliver the products and services that are agreed between the parties and for other purposes, such as to help you with your request or comply with laws and other regulations. For detailed information on Nordea Bank Abp's processing of personal data, please review Nordea’s privacy policy, which is available on Nordea’s website or by contacting Nordea Bank Abp. The privacy policy contains information about the rights in connection with the processing of personal data, such as the access to information, rectification, data portability, etc.​

The information provided by you will be processed in accordance with Nordea’s Privacy Policy. Please do not provide any sensitive or financial information in this form. Should you have a banking related question, kindly contact us through your Netbank or customer service.

Go to the Changes and development subscription form

 

Privacy notice

As a data controller Nordea Bank Abp processes personal data to deliver the products and services that are agreed between the parties and for other purposes, such as to help you with your request or comply with laws and other regulations. For detailed information on Nordea Bank Abp's processing of personal data, please review Nordea’s privacy policy, which is available on Nordea’s website or by contacting Nordea Bank Abp. The privacy policy contains information about the rights in connection with the processing of personal data, such as the access to information, rectification, data portability, etc.​

The information provided by you will be processed in accordance with Nordea’s Privacy Policy. Please do not provide any sensitive or financial information in this form. Should you have a banking related question, kindly contact us through your Netbank or customer service.

Contacts

Corporate Netbank provides easy and secure access to a wide variety of banking services. Please find contact details below. 

Blocking service outside the service hours of Corporate Netbank is provided in English or Swedish for all countries.

Denmark
Telephone number Banking hours
(+45) 70 33 65 00   Monday - Friday 08.00 - 17.00 
  Support is closed on bank holidays
Blocking service Outside banking hours
(+46) 8 402 57 80  Outside the service hours of Corporate Netbank Support. x

 

Finland
Telephone number Banking hours
(+358) 200 67210 (Finnish)*    Monday - Friday 08.00 - 17.00 
(+358) 200 67220 (Swedish)* Monday - Friday 10.00 - 10.00
(+358) 200 67230 (English)* Monday - Friday 09.00 - 17.00
  Support is closed on bank holidays
*) Local network charge/mobile call charge or international call charge
Blocking service Outside banking hours
(+46) 8 402 57 80  Outside the service hours of Corporate Netbank Support

 

Norway
Telephone number Banking hours
(+47) 232 06002 – choice 3 Monday - Friday 08.00 - 17.00 
  Support is closed on bank holidays
Blocking service Outside banking hours
(+46) 8 402 57 80  Outside the service hours of Corporate Netbank Support

 

Sweden
Telephone number Banking hours
(+46) 771 77 6991   Monday - Friday 08.00 - 18.00 
  Support is closed on bank holidays
Blocking service Outside banking hours
(+46) 8 402 57 80  Outside the service hours of Corporate Netbank Support

 

Corporate eGateway support
Nordea provides Corporate eGateway Support on all business days, when any Nordea unit is open for business.
+46 771 77 69 75 Monday - Friday 07.00 - 18.00 
Our agents are ready to handle any Corporate eGateway related issues at  
E-mail: egatewaysupport@nordea.com  
Guidelines for Support including Contact list (pdf, 510 KB) Fallback Procedure via Corporate Netbank (pdf, 84 KB)

 

Privacy notice

As a data controller Nordea Bank Abp, filial i Sverige processes personal data to deliver the products and services that are agreed between the parties and for other purposes, such as to help you with your request or comply with laws and other regulations. For detailed information on Nordea Bank Abp's, filial i Sverige, processing of personal data, please review Nordea’s privacy policy, which is available on Nordea’s website or by contacting Nordea Bank Abp, filial i Sverige. The privacy policy contains information about the rights in connection with the processing of personal data, such as the access to information, rectification, data portability, etc.

The information provided by you will be processed in accordance with Nordea’s Privacy Policy. Please do not provide any sensitive or financial information in this form. Should you have a banking related question, kindly contact us through your Netbank or customer service.

Corporate eGateway support
Nordea provides Corporate eGateway Support on all business days, when any Nordea unit is open for business.
+46 771 77 69 75 Monday - Friday 07.00 - 18.00 
Our agents are ready to handle any Corporate eGateway related issues at  
E-mail: egatewaysupport [at] nordea.com  
Guidelines for Support including Contact list (pdf, 510 KB) Fallback Procedure via Corporate Netbank (pdf, 84 KB)

 

Privacy notice

As a data controller Nordea Bank Abp, filial i Sverige processes personal data to deliver the products and services that are agreed between the parties and for other purposes, such as to help you with your request or comply with laws and other regulations. For detailed information on Nordea Bank Abp's, filial i Sverige, processing of personal data, please review Nordea’s privacy policy, which is available on Nordea’s website or by contacting Nordea Bank Abp, filial i Sverige. The privacy policy contains information about the rights in connection with the processing of personal data, such as the access to information, rectification, data portability, etc.

The information provided by you will be processed in accordance with Nordea’s Privacy Policy. Please do not provide any sensitive or financial information in this form. Should you have a banking related question, kindly contact us through your Netbank or customer service.

Direct support for Global Cash Pool  

Open weekdays 08:00-18:00 CET 

Phone: +46 771 77 69 91 – choice 3 

Email:  gcpsupport [at] nordea.com

 

Privacy notice

As a data controller Nordea Bank Abp, filial i Sverige processes personal data to deliver the products and services that are agreed between the parties and for other purposes, such as to help you with your request or comply with laws and other regulations. For detailed information on Nordea Bank Abp's, filial i Sverige, processing of personal data, please review Nordea’s privacy policy, which is available on Nordea’s website or by contacting Nordea Bank Abp, filial i Sverige. The privacy policy contains information about the rights in connection with the processing of personal data, such as the access to information, rectification, data portability, etc.

The information provided by you will be processed in accordance with Nordea’s Privacy Policy. Please do not provide any sensitive or financial information in this form. Should you have a banking related question, kindly contact us through your Netbank or customer service.

For more information our products and services, or how we can support your business, please contact your Nordea adviser.