Anteeksi...

Sivua ei ole saatavilla suomeksi

Pysy sivulla | Siirry aiheeseen liittyvälle suomenkieliselle sivulle

Support & contact

One point of entry to the Nordic region 

By choosing Nordea as your cash management partner, you get access to a vast and comprehensive network of experts, not only in Denmark, Finland, Norway and Sweden but also in other countries around the world. Our extensive knowledge and experience offers you versatile cash management services suited to your needs. 

Support

Technical support

This will give you information and support regarding authentication methods.

Read more

User administration

Corporate Netbank Administration is a tool used to create and maintain users and their power of attorney in Corporate Netbank.

Read more

Accounts & Cash Pool

This will give you information and support regarding account management.

Read more

Payment support

This will give you information and support regarding payments.

Read more

Online training

Welcome to Nordeas Cash Management e-learning portal.

Read more

IBAN

The International Bank Account Number (IBAN) is an account format used in most European countries, but also in many countries outside Europe.

Read more

Information on Cut-off times

The cut-off time is the latest time where Nordea accepts and effects payment orders to and    from customers.

Read more

ERP & TMS

This resource page is designed to provide ERP and TMS vendors and IT staff with the tools necessary to support the implementation and use of Nordea solutions.

Read more

Open Banking APIs

Check out the resources on Nordea API Market to get started with our APIs. 

Read more

Service status

On section you can see how the Cash Management services are running. If they are not working as they should be, we will inform you via this page. We will publish information between 08.00 and 16.00 CET about the following services:

  • Domestic Payments
  • Cross border Payments
  • SEPA Payments
  • Account Statements
  • Global and Local Cash Pools
  • Corporate Netbank
  • Corporate Access
  • eGateway
  • Corporate File Payments (Sweden)

Want to get alert emails regarding incidents? Sign up below. 

All services are working as expected! 

On this page you can subscribe to many of Nordea’s Cash Management newsletters.

Service status -  subscriptions provide information on upcoming planned service breaks and email alerts of ongoing incidents. Go to the Service status subscription form
Changes and development - subscriptions provide updates on any changes or developments in the service that may affect its functionality. Go to the Changes and development subscription form
 
In the two subscription forms, ‘Service status’ and/or  the ‘Changes and Development‘, please select relevant services and related protocols you want to subscribe to. For example, both ‘Corporate eGateway – Service status’ and ‘SFTP – Service status’.

We strongly recommend that you use a common mailbox.

 

Contacts

Corporate Netbank provides easy and secure access to a wide variety of banking services. Please find contact details below. 

Blocking service outside the service hours of Corporate Netbank is provided in English or Swedish for all countries.

Denmark
Telephone number Banking hours
(+45) 70 33 65 00   Monday - Friday 08.00 - 17.00 
  Support is closed on bank holidays, 24 Dec and 31 Dec.
Blocking service Outside banking hours
(+46) 8 402 57 80  Outside the service hours of Corporate Netbank Support. x

 

Finland
Telephone number Banking hours
(+358) 200 67210 (Finnish)*    Monday - Friday 08.00 - 17.00 
(+358) 200 67220 (Swedish)* Monday - Friday 10.00 - 10.00
(+358) 200 67230 (English)* Monday - Friday 09.00 - 17.00
  Support is closed on 24 Dec. Open 08.00-14.00 on 31 Dec.
*) Local network charge/mobile call charge or international call charge
Blocking service Outside banking hours
(+46) 8 402 57 80  Outside the service hours of Corporate Netbank Support

 

Norway
Telephone number Banking hours
(+47) 232 06002 – choice 3 Monday - Friday 08.00 - 17.00 
  Support is closed on 24 Dec. Open 08.00-14.30 on 31 Dec.
Blocking service Outside banking hours
(+46) 8 402 57 80  Outside the service hours of Corporate Netbank Support

 

Sweden
Telephone number Banking hours
(+46) 771 77 6991   Monday - Friday 08.00 - 18.00 
  Support is closed on bank holidays, 24 Dec and 31 Dec.
Blocking service Outside banking hours
(+46) 8 402 57 80  Outside the service hours of Corporate Netbank Support

 

Corporate eGateway support
Nordea provides Corporate eGateway Support on all business days, when any Nordea unit is open for business.
+46 771 77 69 75 Monday - Friday 07.00 - 18.00 
Our agents are ready to handle any Corporate eGateway related issues at  
E-mail: egatewaysupport@nordea.com  
Guidelines for Support including Contact list (pdf, 510 KB) Fallback Procedure via Corporate Netbank (pdf, 84 KB)
Corporate eGateway support
Nordea provides Corporate eGateway Support on all business days, when any Nordea unit is open for business.
Monday - Friday 07.00 - 18.00 
Guidelines for Support including Contact list (pdf, 510 KB) Fallback Procedure via Corporate Netbank (pdf, 84 KB)

Direct support for Global Cash Pool  

Open weekdays 08:00-18:00 CET 

Phone: +46 771 77 69 91 – choice 3 

Email:  gcpsupport [at] nordea.com

For more information our products and services, or how we can support your business, please contact your Nordea adviser.