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Payment support
Learn more about payments in Corporate Netbank through our step by step tutorials and the most common questions.
Information about manual payments
On this page you will find videos covering how to register payments in Corporate Netbank and how to create payment templates. We also have a section with frequently asked questions (FAQ).
If you want to find more information about Request for Transfer payments including payment types, pricing and requirements, you can find it on this page
To see cut-off times for manual payments in Corporate Netbank click here
Cross-border payment
Here is an instruction video on how to register a cross-border payment in Corporate Netbank. It is a general video about register a cross-border payment but with some specific details about China.
If you would like to the view the video in an enlarge format click on vimeo in the right corner.
Cross-border payment in Rouble
Here is an instruction video with specific information about Rouble payments, when doing a cross-border payment in Corporate Netbank.
If you would like to the view the video in an enlarge format click on vimeo in the right corner
Cross-border payment to USA
Here is an instruction video with specific information about USA, when doing a cross-border payment in Corporate Netbank.
If you would like to the view the video in an enlarge format click on vimeo in the right corner
Here is an instruction video on how to register a payment template in Corporate Netbank. It is a general video about register a payment template with cross-border payment as an example.
If you would like to the view the video in an enlarge format click on vimeo in the right corner.
FAQ
- Keyed in payments
- Where can I find the cut off times for payments?
- Svar:
Here you can find the current cut-off times. The cut-off time depend on payment type and which country that holds the debit account. You can also find the cut-off times through a link Payment cut-off times in the blue footer in Corporate Netbank.
- How can I create a reoccurring payment for a prolonged period.
- Svar:
It is not possible to create standing orders in CN. You can copy the payment details to the next payment and enter a future execution date. FYI. It’s only possible to key in payments in up to 360 days in the future.
- I’m asked to verify beneficiary’s account. How do I do that?
- Svar:
Press SIGN on your card reader, enter the challenge code (expires after 4 minutes then you need to refresh the page) then press OK. Enter the last 6 digits of the beneficiary account number/IBAN from the invoice (ignore potential letters) then press OK. Enter the card PIN and press OK. Type in the response code and finally click verify.
- Why hasn't the payment been executed?
- Svar:
On the Front page in Corporate Netbank in the module Payments choose the tab Payment Search. Here you can search for payments that have been executed and future payments up to 15 months back in time and 360 day into the future.
Under Keyed-in payments you can select debit account, execution date or input date and choose a date interval and there are several more search criteria available. Choose the payment status at the bottom, you can choose more than one and payment status and click on the Search button.
You can now check the status of the payment in the payment list; here below are the different statuses.
Status Rejected: Check that there are sufficient funds on the debit account, if not please cover the account. The status Rejected can also mean that something in the payment information is incorrect. If you cannot find a reason for the payment to have the status Rejected, please contact the support.
Status Pending: The payment is in the process of being handled and executed and will be debited the debit account.
Status Keyed-in: The payment needs to be confirmed by the user that Keyed-in the payment and can thereafter be finally confirmed.
Status Confirmation required and Confirmed once: The payment must be finally confirmed before the payment can be processed.
Status Deleted: A user has chosen to delete the payment. Please check the payment history in the payment information to see which user that has deleted the payment.
- Where can I find information about rejected payments and payment that has been stopped because of insufficient funds?
- Svar:
On the Front page in Corporate Netbank in the module Payments on the right side you have the options Confirm and Not processed. Under Not processed you have direct links to Payments with insufficient funds and Rejected payments.
- It is not possible to edit/delete/confirm a payment, what is wrong?
- Svar:
Check that you/the user has authority to the debit account. Check which status the payment has so it is not so that someone else need to confirm the payment first. If the payment has the status rejected, then it is not possible to delete it, it will be saved as information purposes for 90 days and then it will be automatically deleted.
- How can I edit a payment?
- Svar:
Tick the box in the first column in front of the payment and click on the button Edit. After the changes have been made, the payment needs to be confirmed again.
- Where can I find payments that will be executed?
- Svar:
On the Front page in Corporate Netbank in the module Payment, choose the tab Payment Search. Choose the tab Keyed-in payments and then you can select different search criterias such as account, date, amount etc. Choose payment status at the bottom, in this case Payments executed/to be executed and click the Search button. The search result will appear in a payment list.
- Where can I find payments that I am able to confirm/that need confirmation?
- Svar:
On the Front page in Corporate Netbank in the module Payments on the right hand side you have the options Confirm and Not processed. Under Confirm you have a direct link to All payments I can confirm, under Not processed you have a direct link to All unconfirmed payments.
- How can I find a keyed in payment?
- Svar:
On the Front page in Corporate Netbank in the module Payment choose the tab Payment Search. Here you can search for payments that have been executed up to 15 months back in time and for future payments up to 360 days ahead.
Under Keyed in payments you can select debit account, execution date or input date and choose a date interval and there are several more search criteria available. Choose the payment status at the bottom, you can choose more than one and click on the Search button.
The search result will appear in a payment list. In the list you can confirm, edit, copy, print out and delete payments by ticking the box beside the payment or you can show all the payments in the list by ticking the box beside the column headers.
- How do I register a cross-border payment?
- Svar:
• Choose a debit account
• Type in amount, currency and payment day
• Type in choose payment urgency (ordinary is set as default)
• Choose execution date
• Choose who should be debited the fees. If the payment is sent and received within the EU/EES area and the amount is in a currency used within EU/EES only SHA (share) can be chosen unless there is a currency exchange.
• In Account number/IBAN please state the account number in IBAN format if that is available, otherwise state the account number.
• Type in the beneficiary's name
• Type in message to the beneficiary
• Type in the beneficiary's address
• Type in the SWIFT/BIC address to the beneficiary's bank (For 'IBAN-only' countries none of the fields should be filled in (see countries on nordea.com ). For other countries either SWIFT/BIC or beneficiary bank's name and address is mandatory.)
• Type in Bank code. Bank code is used for payments to a number of countries. We recommend that the Bank code is stated when you are doing payments to these countries: Australia, Hong Kong, India, Canada, China, New Zealand , Russia, South Africa, USA.
• Type in the country where the beneficiary's bank is located.
• When you are done you can either save and confirm the payment or save and confirm it later
- What does it mean when I get message cut-off time has expired?
- Svar:
The time of day where you can make a payment the given date has exceeded. Change date and try again, see more about cut-off times here https://www.nordea.com/en/our-services/cashmanagement/supportandcontact/cut-off-times/
Information about outgoing file payments
Corporate Access File Payment is our Nordic service for all types of payments in XML format, click here to read more about the service in general.
Here you find short instructions videos and frequently asked questions (FAQ) to facilitate you usage. To see the cut off times for Corporate Access file payments click here.
If you want to see Bank holidays for all Nordic countries you find them here
Search for rejected and executed Corporate Access filepayments
If you would like to the view the video in an enlarge format click on vimeo in the right corner.
Search for unconfirmed Corporate Access filepayments
Here is an instruction video on how to search for unconfirmed Corporate Access filepayments.
If you would like to the view the video in an enlarge format click on vimeo in the right corner.
Here is an instruction video on how to renew a Corporate Access certificate. If you would like to the view the video in an enlarge format click on vimeo in the right corner.
Here is an instruction video on how to upload a Corporate Access file in Corporate Netbank.
If you would like to the view the video in an enlarge format click on vimeo in the right corner.
If you would like to the view the video in an enlarge format click on vimeo in the right corner.
FAQ
- File payment
- We have sent in a Corporate Access file, where can I confirm it?
- Svar:
After the file has been sent in and been accepted by Nordea you will find the Corporate Access file in Corporate Netbank in the module Payments under the tab Payment Search. Choose the tab File payments, here you can search for your files, batches, payments. If you do not change any of the search criteria and click on the Search button you will get a list of files sent in today.
- I want to delete a file or a payment within a file, how can I do that?
- Svar:
You cannot delete a file. You can only deleted batches or payments within a batch.
On the Front page in Corporate Netbank in the module Payments choose the tab Payment Search and choose the tab File payments. Depending on what you want to delete you can narrow your search by entering different search criteria and click on the Search button. When you find the batch or the payment you want to delete, tick the box in the column on the left side and click on the Delete button.
- Can I edit/correct a rejected payment?
- Svar:
If a payment has status Rejected, it is not possible to edit or correct. You need to send the payment in a new file or key in the payment under Payments in Corporate Netbank.
- If the date or amount is incorrect on a payment in a file, is it possible to edit the payment?
- Svar:
It is not possible to edit any information in a payment in a file. You need to delete the payment and send in the payment in a new file or key it in a under Payments in Corporate Netbank.
- Where can I find rejected file payments?
- Svar:
On the Front page in Corporate Netbank in the module Payments choose the tab Payment Search and choose the tab File payments. If you use the direct link Rejected payments on the right hand side the system will automatically present all rejected payment from the previous 10 days. If you want to do a more specified search, use the different search criteria that are available on the tab File payments and tick the box at the bottom for Rejected/Deleted before you click on the Search button.
- Which are the different statuses on batches and on payments within a file?
- Svar:
On the Front page in Corporate Netbank in the module Payments choose the tab Payment Search and choose the tab File payments. Here you can search for payments that have been executed and future payments up to 15 months back in time and 360 day into the future.
Under File payments you can select debit account, execution date or upload date and choose a date interval and there are several more search criteria available. Choose the payment status at the bottom, you can choose more than one and click on the Search button.
You can now check the status of the payment in the payment list; here below are the different statuses.
Status Rejected: Check that there are sufficient funds on the debit account, if not please cover the account. The status Rejected can also mean that something in the payment information is incorrect. If you cannot find a reason for the payment to have the status Rejected, please contact the support.
Status Pending: The payment is in the process of being handled and executed and will be debited the debit account.
Status Keyed-in: The payment needs to be confirmed by the user that Keyed-in the payment and can thereafter be finally confirmed.
Status Confirmation required and Confirmed once: The payment must be finally confirmed before the payment can be processed.
Status Executed: The payment has been executed and has been debited the debit account.
Status Deleted: A user has chosen to delete the payment. Please check the payment history in the payment information to see which user that has deleted the payment.
- How do I confirm a file?
- Svar:
On the Front page in Corporate Netbank in the module Payments choose the tab Payment Search. Choose the tab File payments, if you do not change any of the search criteria and click on the Search button you will get a list of files sent in today. Confirmation can only be done on batch level. Click on the symbol beside the the tick box in the left hand column. The file will now open up and you will see the batch level. Tick the box before each batch you want to confirm and click on the Confirm button.
Questions related to executed payments
Here you will find frequently asked questions (FAQ) related to executed payments along with incoming international payments and payment investigations.
If you want to find more information about Nordeas correspondent banks you can find it on this page www.nordea.com/ssi
FAQ
- Executed payments
- Which bank information do our buyers need in order to make a payment to our account?
- Svar:
Your buyers need your account number in IBAN format and the BIC/SWIFT address to the Nordea unit where your account is held. In Corporate Netbank you can find both the IBAN and the BIC/SWIFT address under the tab Account details. You can find the tab Account details by choosing the account you want your buyer to pay to in the module Accounts and then you can choose the tab Account details. If you dont have access to the account via Corporate Netbank please contact your local Nordea team.
- How can I get a copy of a SWIFT message/payment?
- Svar:
Please contact your local Nordea team and they will help you.
- How can we get SWIFT MT101 Request for Transfer set up?
- Svar:
Please contact your local Nordea team and they will help you set up the SWIFT MT101 service.
- Where can I find information about Nordeas correspondent banks?
- Svar:
You can find information about Nordeas correspondent banks in Nordeas Standard Settlement Instruction - SSI, www.nordea.com/ssi
- Can Nordea contact the beneficiary’s bank for me?
- Svar:
Yes, we can send a SWIFT to the beneficiary’s bank asking for a status of the payment. You will be charged a standard investigation fee for this request. Please send your request to your local Nordea team.
- How can I get a confirmation of payment?
- Svar:
Please contact your local Nordea team and they will help you.