Nordic leaders
Today Nordea has one of the largest Robotics Centre of Excellence initiative in the Nordics, with almost one hundred employees working with robotics in different areas of the bank.
Jacob says: “Nordea’s work with robotics is very highly rated and we have become Nordic experts in the field. Our robots are currently undertaking automated processes all over the bank, including Transaction Banking specific initiatives. Overall our robots are handling something in the region of 5 million cases yearly, so it’s a massive scale that we are operate at.”
In the future, Nordea will continue to use robots to support the banks growth and efficiency strategy whilst exploring new technologies to leverage the potential of automation even further.
Jacob continues: “Our ambition in general is to allow humans to do tasks which they are great at doing like analysis, customer relations and other value adding activities, with robots supporting the repetitive tasks. For example, adjusting the price of a product in 5,000 different places requires the same action over and over again. No one is too happy to do that sort of task, but from a robotics point of view we’re super happy. Although we have come really far, we have only just started in using the full potential robots have to offer.”