“We have been using AI and leveraging our data for quite some time at Nordea. With AI now evolving so fast, we are keeping pace with these rapid developments and investing in our data set-up. After all, high-quality data is the fuel that powers AI. AI is not a one-size-fits-all solution, but rather a flexible tool that can be applied in various ways. We will strategically implement AI systems to create value and drive innovation across our entire organisation and business operations.”
He continues by explaining how we work with our solutions in a safe and practical way:
“We ensure our AI solutions meet our requirements in terms of responsibility and trust. Firstly, we roll out extensive training programmes for our staff to achieve the right adoption and reduce risks. We implement technical controls like source citation, adjustable creativity levels, hallucination checkers and more. Since use cases can be very different, the need for guardrails varies accordingly. Implementing an AI to support personalised content requires a model that is more stochastic (creative) as opposed to an AI that compares regulatory implications on internal controls. In terms of data processing, we adhere to robust data governance protocols.”
