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Pysy sivulla | Siirry aiheeseen liittyvälle suomenkieliselle sivulleWe all have personal values. They define our beliefs and guide our choices, and when our actions align with our values, they lead to a fulfilling life. But what about the values of the organisations we work for?
At Nordea, our values shape our culture. Our four core values are Collaboration, Ownership, Passion and Courage. They strengthen our position as an organisation where people can feel a true sense of ownership as they collaborate with courage to do what is right for our customers.
Here’s how each value matters and is lived every day at Nordea.
We know that the best results come when people can join forces across teams. From finding new ways to help our customers to devising new processes that boost efficiency, collaboration is the secret sauce that makes working here better for everyone. We collaborate, celebrate our wins, and always treat each other as equals. And with 31,000 people from 107 different nationalities sharing global best practices and cultural insights, there is certainly a lot of collaboration going on.
“I feel that one of the best things about working in banking, about working at Nordea, is getting the chance to work with good people,” says Ilkka Pihlaja, Chief Private Banker, Finland.
Ownership at Nordea is all about feeling like you are also in charge of driving the company’s success. It’s about taking responsibility for your work, growth, and contributing to our shared success. “It starts with me” is our mantra as we step up to solve issues, follow through on commitments and take the initiative.
“From my perspective, ownership is about staying accountable, even when things don’t go as planned,” says Martyna Smaglinska, Head of Branch Management Office, Poland.
We encourage people to map out their personal growth, set their own developmental goals and carve out fulfilling career paths. It instils pride and accountability in our employees, turning them into confident, capable and self-assured ‘owners’ of the company.
“What drives me is being able to improve myself and the value I create for our customers,” says Fariha Hassan, Service Agent, Sweden.
This value is seen in action every day as our employees go the extra mile, whether it is developing a new solution, helping an elderly customer access their accounts, or sharing insights on navigating the banking technology landscape. Every action we take ultimately ties back into improving our customer experience.
Driving this is the ability to listen and empathize with our customers. They are more than just numbers to us. They are human beings chasing their dreams and having to tackle life’s uncertainties just the way we do. If our work can help make their lives simpler and more secure, that’s a win.
“Courage to me means fighting for what one finds important and standing up for each other’s beliefs. It also means protecting others who aren’t able to do so themselves,” says My-Binh Ly, Senior Compliance Officer, Estonia.
Courage at Nordea means doing the right thing, even when it is difficult or scary. In practice, it means we encourage and empower our employees to speak up if they notice a decision is not right for the customer, or if a process does not take into account the interests of employees and customers.
Courage also means having the confidence to embrace change and try new things. Whether it’s upskilling to take on new tasks, or receiving mentorship to take on new responsibilities, or devising new solutions for our customers, our employees know that the company and their colleagues always have their backs.
For those seeking an employer that values purpose, growth and integrity, it’s these values that make Nordea a truly empowering and fulfilling place to work. By living our values, we ensure that as the company grows, our people grow too.