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Tech & AI

"Responsible AI matters more than ever"

At the Microsoft AI tour in Stockholm in March 2026, thousands of attendees from a wide range of backgrounds connected with experts, explored tangible business applications, and learned how organisations are using AI to drive real impact.

Nordea at Microsoft AI tour
Nordea in panel discussion at the Microsoft AI Tour.

Key themes throughout the day included the transition to agentic AI – where AI evolves from a chatbot into an autonomous agent capable of taking action across systems – and how Microsoft's Copilot Studio can help organisations build agents that manage complex workflows.

Discussions also covered the shift from human-to-human workflows towards agent-to-agent interactions, the importance of strong data foundations and modern architecture, and how to use AI responsibly while improving operational efficiency and creating customer value. For financial services companies like Nordea, trust remains fundamental to everything we do.

Mattias Fras, Head of AI Adoption and Advocacy

Mattias Fras, Head of AI Adoption and Advocacy at Nordea, took part in a panel where he shared his perspectives:

“As I see it, a clear trend is emerging: the growing recognition that AI is, above all, about people – and it is something we at Nordea strongly believe in. Agentic AI is on everyone’s lips, but the conversation is still largely framed through a near-term lens, with relatively few scaled cases. "

"At the same time, responsible AI matters more than ever now that basically everyone is becoming an AI builder. Our focus is to execute on our own priorities and scale AI tools and workflows at Nordea, while continuing to invest in adoption and governance.”

Tech & AI
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