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Payment

Support regarding payments

On this page you will find information about how to handle payments in Corporate Netbank, handled manually or via a file. We also have a payment inquiry form where you can ask for information regarding different payments. 

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Manual payments

On this page you will find videos covering how to register payments in Corporate Netbank and how to create payment templates. We also have a section with frequently asked questions (FAQ).

If you want to find more information about Request for Transfer payments including payment types, pricing and requirements, you can find it on this page

To see cut-off times for manual payments in Corporate Netbank click here.

Instruction videos

If you are making the same payment many times you can create a payment template and reuse that each time instead. See how it is done via our short instruction video, it includes making a cross-border payment as an example.

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When it comes to cross border payments it can sometime be difficult to know which different information that is needed for which countries. Here is some instruction videos about how to make cross borde payments and which information that is needed for some of the countries that customer service gets the most questions about.

Here is an instruction video on how to register a cross-border payment in Corporate Netbank. It is a general video about register a cross-border payment but with some specific details about China.

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Here is an instruction video with specific information about Rouble payments, when doing a cross-border payment in Corporate Netbank.

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Here is an instruction video with specific information about USA, when doing a cross-border payment in Corporate Netbank.

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FAQ regarding manual payments

Press SIGN on your card reader, enter the challenge code (expires after 4 minutes then you need to refresh the page) then press OK. Enter the last 6 digits of the beneficiary account number/IBAN from the invoice (ignore potential letters) then press OK. Enter the card PIN and press OK. Type in the response code and finally click verify.
It is not possible to create standing orders in CN. You can copy the payment details to the next payment and enter a future execution date. FYI. It’s only possible to key in payments in up to 360 days in the future.
On the Front page in Corporate Netbank in the module Payments choose the tab Payment Search. Here you can search for payments that have been executed and future payments up to 15 months back in time and 360 day into the future.

Under Keyed-in payments you can select debit account, execution date or input date and choose a date interval and there are several more search criteria available. Choose the payment status at the bottom, you can choose more than one and payment status and click on the Search button.

You can now check the status of the payment in the payment list; here below are the different statuses.

Status Rejected: Check that there are sufficient funds on the debit account, if not please cover the account. The status Rejected can also mean that something in the payment information is incorrect. If you cannot find a reason for the payment to have the status Rejected, please contact the support.

Status Pending: The payment is in the process of being handled and executed and will be debited the debit account.

Status Keyed-in: The payment needs to be confirmed by the user that Keyed-in the payment and can thereafter be finally confirmed.

Status Confirmation required and Confirmed once: The payment must be finally confirmed before the payment can be processed.

Status Deleted: A user has chosen to delete the payment. Please check the payment history in the payment information to see which user that has deleted the payment.
On the Front page in Corporate Netbank in the module Payments on the right side you have the options Confirm and Not processed. Under Not processed you have direct links to Payments with insufficient funds and Rejected payments.
Check that you/the user has authority to the debit account. Check which status the payment has so it is not so that someone else need to confirm the payment first. If the payment has the status rejected, then it is not possible to delete it, it will be saved as information purposes for 90 days and then it will be automatically deleted.
Tick the box in the first column in front of the payment and click on the button Edit. After the changes have been made, the payment needs to be confirmed again.
On the Front page in Corporate Netbank in the module Payment, choose the tab Payment Search. Choose the tab Keyed-in payments and then you can select different search criteria's such as account, date, amount etc. Choose payment status at the bottom, in this case Payments executed/to be executed and click the Search button. The search result will appear in a payment list.
On the Front page in Corporate Netbank in the module Payments on the right hand side you have the options Confirm and Not processed. Under Confirm you have a direct link to All payments I can confirm, under Not processed you have a direct link to All unconfirmed payments.
On the Front page in Corporate Netbank in the module Payment choose the tab Payment Search. Here you can search for payments that have been executed up to 15 months back in time and for future payments up to 360 days ahead.

Under Keyed in payments you can select debit account, execution date or input date and choose a date interval and there are several more search criteria available. Choose the payment status at the bottom, you can choose more than one and click on the Search button.

The search result will appear in a payment list. In the list you can confirm, edit, copy, print out and delete payments by ticking the box beside the payment or you can show all the payments in the list by ticking the box beside the column headers.
The time of day where you can make a payment the given date has exceeded. Change date and try again, see more about cut-off times in the menu to the left.
 
 

Payment inquiry form

File payments

Corporate Access File Payment is our Nordic service for all types of payments in XML format, here you can read more about the service in general. If you want to find out how to search for file payments with different status you are welcome to take part of the instruction videos below. There is also videos on how you upload and download files in Corporate Netbank.

Here you find short instructions videos and frequently asked questions (FAQ) to facilitate you usage. To see the cut off times for Corporate Access file payments click here.

If you want to see Bank holidays for all Nordic countries you find them here

Instruction videos

Here is an instruction video on how to search for rejected and executed Corporate Access filepayments.

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FAQ regarding file payments

After the file has been sent in and been accepted by Nordea you will find the Corporate Access file in Corporate Netbank in the module Payments under the tab Payment Search. Choose the tab File payments, here you can search for your files, batches, payments. If you do not change any of the search criteria and click on the Search button you will get a list of files sent in today.
You cannot delete a file. You can only deleted batches or payments within a batch.

On the Front page in Corporate Netbank in the module Payments choose the tab Payment Search and choose the tab File payments. Depending on what you want to delete you can narrow your search by entering different search criteria and click on the Search button. When you find the batch or the payment you want to delete, tick the box in the column on the left side and click on the Delete button.
If a payment has status Rejected, it is not possible to edit or correct. You need to send the payment in a new file or key in the payment under Payments in Corporate Netbank.
It is not possible to edit any information in a payment in a file. You need to delete the payment and send in the payment in a new file or key it in a under Payments in Corporate Netbank.
On the Front page in Corporate Netbank in the module Payments choose the tab Payment Search and choose the tab File payments. If you use the direct link Rejected payments on the right hand side the system will automatically present all rejected payment from the previous 10 days. If you want to do a more specified search, use the different search criteria that are available on the tab File payments and tick the box at the bottom for Rejected/Deleted before you click on the Search button.
On the Front page in Corporate Netbank in the module Payments choose the tab Payment Search and choose the tab File payments. Here you can search for payments that have been executed and future payments up to 15 months back in time and 360 day into the future.

Under File payments you can select debit account, execution date or upload date and choose a date interval and there are several more search criteria available. Choose the payment status at the bottom, you can choose more than one and click on the Search button.

You can now check the status of the payment in the payment list; here below are the different statuses.

Status Rejected: Check that there are sufficient funds on the debit account, if not please cover the account. The status Rejected can also mean that something in the payment information is incorrect. If you cannot find a reason for the payment to have the status Rejected, please contact the support.

Status Pending: The payment is in the process of being handled and executed and will be debited the debit account.

Status Keyed-in: The payment needs to be confirmed by the user that Keyed-in the payment and can thereafter be finally confirmed.

Status Confirmation required and Confirmed once: The payment must be finally confirmed before the payment can be processed.

Status Executed: The payment has been executed and has been debited the debit account.

Status Deleted: A user has chosen to delete the payment. Please check the payment history in the payment information to see which user that has deleted the payment.
On the Front page in Corporate Netbank in the module Payments choose the tab Payment Search. Choose the tab File payments, if you do not change any of the search criteria and click on the Search button you will get a list of files sent in today. Confirmation can only be done on batch level. Click on the symbol beside the the tick box in the left hand column. The file will now open up and you will see the batch level. Tick the box before each batch you want to confirm and click on the Confirm button.