Technical support and administration

● First you need authorisation from your Corporate Netbank Administrator

● The administrator needs to register your mobile phone number and email address for you to receive an activation code and a temporary pin code. The administrator also needs to inform you about your logon ID. The activation code is valid for one month from the order. Only the last ordered activation code is valid.

● A mobile device (iOS 10 or later, Android 6 or later)

● To download the Nordea Codes app

Start with download Nordea Codes app to your mobile phone or tablet. Open the app, click on "Start" and add a name. Then select country and choose the language in which you prefer to use the app. Note: For Finnish and Norwegian users - Select customer type Nordea corporate customer.

Enter the activation code that you have received on your mobile phone. Enter the temporary PIN code you have received in email. Note: If you are an administrator, enter the temporary PIN code that you have received in a letter.

The last step is to choose your own personal PIN code. This code you will use when logging on to Corporate Netbank and when confirmation with Nordea Codes app.

The Nordea Codes app is now ready for use.

Ask your administrator to order a new activation code and temporary PIN code for you.

Or logon to Corporate Netbank with another authentication method, go to "My profile" and add a new device to get a new activation code and temporary PIN code.

Please contact your Corporate Netbank administrator that will inform you about the logon ID.

You can log on to Corporate Netbank with the Nordea Codes app, both when your phone has internet connection and when it hasn't. This step by step guide is with internet connection:

1. Key in your logon ID in the Logon ID field. If you are unsecure of your Logon ID please contact your Corporate Netbank Administrator. 

2. Click Logon

3. Open the Nordea Codes app and key in your PIN

You will now be logged on to Corporate Netbank.

You can log on to Corporate Netbank with the Nordea Codes app, both when your phone has internet connection and when it hasn't. If your phone does not have internet connection, then click on the link at the bottom of the Mobile logon box on the logon page. This step by step guide is when your app is offline:

1. Enter your logon ID in the Logon ID field. If you are unsecure of your logon ID please contact your Corporate Netbank Administrator.

2. Open the Nordea Codes app and choose 'Log in - LOGIN'

3. In the Nordea Codes app, key in your PIN

4. On the Corporate Netbank login page, key in the response code given by the Nordea Codes app.

5. Click Logon.

You can confirm in Corporate Netbank with the Nordea Codes app, both when your phone has internet connection and when it hasn't.

Online

Be sure that you are logged on to Corporate Netbank with the Nordea Codes app.

1. Choose what you want to confirm
2. Click Confirm
3. Open the Nordea Codes app on your device (if you have more than one user on your device, make sure that you have selected the correct user)
4. The app shows information on what you are about to confirm. Confirm by keying in your PIN

Offline

1. Choose what you want to confirm
2. Open the Nordea Codes app and choose 'Confirm action - SIGN'
3. In the app, key in the challenge code
4. In the app, key in your PIN
5. On the Corporate Netbank page, key in the response code
6. Click Confirm

You can verify payments in Corporate Netbank with Nordea Codes app, both when your phone has internet connection and when it hasn't.

Online

1. Choose the payment you want to verify
2. Click Verify
3. Open the Nordea Codes app on your device
4. The app shows information on what you are about to verify. Ensure that the details are correct.
5. If the details are correct, click on 'Continue to confirm'
6. Key in your PIN. The payment is now verified.

Offline

1. Choose the payment you want to verify
2. Open the Nordea Codes app and choose 'Confirm action - SIGN'
3. Key in the challenge code in the app
4. Key in your PIN
5. In Corporate Netbank, key in the response code

No it is not possible to login with mobile bank ID in Corporate Netbank, but you can login with the mobile login solution Nordea Codes app.

No, the app is an authentication method to logon, confirm and verify payments in Corporate Netbank.

Here is links to BankID security application, driver to the cardreader and some installation information in respective language:

1. Connect the card reader with the USB cable to your computer and insert the card in the card reader.

2. The card reader will read the card’s chip. The following line --------- will appear on your card reader display to indicate that the chip is being read.  Please wait and continue after the line has disappeared.

3. Click the tab Cardreader with cable and click the Logon button on the Corporate Netbank logon page (Login and sign button on the card reader are not used).

4. A dialog box presents your certificate click Verify my identity.

5. The BankID dialog will appear and ask you to enter the PIN for your card.

6. The text CardPIN will appear on the card reader display. Enter your PIN and press the OK button.

7. Correct PIN will be confirmed with the following text on your card reader display: PIN OK.

8. You will now be logged on to Corporate Netbank.

When you want to make a confirmation follow this steps:  

1. Press the Confirm button on the Corporate Netbank page.  

2. The BankID dialogue appears. Press the Sign button.  

3. Enter your PIN on the card reader.  

4. The confirmation page in Corporate Netbank appears.

Close all browser windows, remove the card from the card reader, remove the cable from the card reader, and close the Bank ID security application. Connect the card reader to the cable once again and make sure your shown “Nordea” and 3 black boxes in the card reader display. When they are gone insert the card and make sure you’re shown a dotted line. When the display goes blank, try to login once more. If the problem persists please contact support.

Tip! If you are using Win 10 make sure that you are not trying log in with browser Edge. Use instead Internet Explorer, Mozilla Firefox or Google Chrome.

Try to restart your computer and reinstall the card reader software and/or BankID Security application. If you are using a 64 bit browser, change to the 32 bit instead. If this does not help, contact your local support. Another option is to use the card reader without cable where you do not need to install any additional software.

If you have a PUK to your logoncard or eID-card you can unlock the card with PUK and your card reader.

If you don't have a PUK to your logon card you can contact Nordea to order a new card. 

If you don't have a PUK to your eID-card you can ask your administrator to order a new card.

When you need to unblock your pin code you need to have the following items: a cardreader with cable, a PUK code (8 digits), Bank ID security program and driver installed for the cardreader.

Step by step:
1. Connect the card reader with the USB cable to your computer and insert the card in the card reader.
2. Start Bank ID security program;
    - Windows – Open the startmenu and search for BankID
    - Mac OS X – Open Finder, go to Program and click on BankID security program.
3. Click on your name and then press “Manage PIN”
4. Put in your PUK code (8 digits) and press OK

Contact Nordea to order a reminder of the PIN.

Ask your Corporate Netbank administrator to order a reminder of the PIN.

It is a authentication solution that is used for logon and signing in several of Nordeas corporate services and among those Corporate Netbank. To use it you need a card reader NCR1, a chip card (eID card or logon card) with a valid PIN for the card.

It is not possible to use a business card.

Go to the logon page for Corporate Netbank. Choose Cardreader without cable.

1. Enter the last 8 digits printed on your card into the Card number field.

2. Turn on the card reader by inserting the card in the reader without the cable being connected. The chip on the card should be headed down and facing you. If the card is already inserted and the display is turned off, press OK to re-activate the reader.

3. Select function appears on the card reader window. Press Login on the card reader.

4. Enter the challenge code and press OK.

5. When Card PIN: is shown on the card reader window, enter your PIN code and press OK.

6. Take the 9-digit response code from the card reader and enter it into the Response code field.

7. Click the Logon button.

Follow instructions on the screen:  

1. Insert the card in the card reader, or press OK if the card is already inserted.

2. Select function is displayed on your card reader. Press Sign.

3. Enter the challenge code on your card reader and press OK.

4. Card PIN: is displayed on your card reader. Enter your PIN code and press OK.

5. A response code is displayed on your card reader. Enter this code in the input field and click Confirm.

Before confirming a payment an additional verification might be required for some payments. This is to ensure the validity of the receiver´s account stated in the payment.

How to verify:

1. Insert the card in the card reader, or press OK if the card is already inserted.

2. Select function is displayed on the card reader. Press Sign.

3. Enter the challenge code on the card reader and press OK.

4. New beneficiary - OK? is displayed on the card reader. Press OK.

5. Enter the last 6 digits (exclude any letters) of the beneficiary's account number from the invoice and press OK. If the beneficiary account number contains less than six digits, enter all.

6. Card PIN: is displayed on the card reader window, enter your PIN code and press OK.

7. A response code is displayed on the card reader. Enter this code in the input field above and click Verify.

1. If you have an eID card then you use the cards latest 8 numbers in column card number. If you have any other card you use your personal number in column card number. Please make sure that you are using the right numbers and that you are using the LOGIN-button on your card reader.

2. Make sure that your private bankcard, logon card or eID card is valid.

3. Don't use a bookmark or a saved favorite, type www.nordea.xx in your browsers addressfiled to reach the logon page.

4. Delete cache and cookies in the browser and restart the browser.

Ask your Corporate Netbank administrator to order a reminder of the PIN.

Contact Nordea to order a reminder of the PIN.

If you have a PUK to your logoncard or eID-card you can unlock the card with PUK and your card reader.

If you don't have a PUK to your logon card you can contact Nordea to order a new card. 

If you don't have a PUK to your eID-card you can ask your administrator to order a new card.