Technical support and administration

Support and self-service tools regarding authentication and Corporate Netbank user administration.

Mobile logon Card-reader with cable Card-reader without cable Corporate Netbank Administration Mobile logon

Get started with Mobile Logon

Mobile logon is our new and user friendly authentication method for logging in to Corporate Netbank.

On this page you will find an information video on how to get started with the logon solution and also a section of frequently asked questions below.

If you would like to the view the video in an enlarge format click on vimeo in the right corner.

FAQ

Mobile logon

What do I need to get started with mobile logon?
Answer:
● First you need authorisation from your Corporate Netbank Administrator to use mobile logon
● The administrator also needs to register your mobile phone number in Corporate Netbank Administration for receiving an activation code
● A mobile device (iOS 7.0 or later, Android 2.3 or later, or Windows Phone)
● To download the Nordea Codes app
● Card and card reader for first-time activation of mobile logon

How do I activate mobile logon?
Answer:
Login to Corporate Netbank with card and card reader and choose My Profile. Next to Mobile logon, make sure that it says Activated. Note your Logon ID, you will need this for logging on with mobile logon.
Click on +Add a device and check your mobile phone number and name your device. Press Continue and confirm with your cardreader. Follow the instructions in Corporate Netbank to complete the activation in your mobile device.

How do I logon with mobile logon?
Answer:
1. Key in your logon ID in the Logon ID field (you can find your logon ID inside Corporate Netbank in 'My profile')
2. Click Logon
3. Open the Nordea Codes app and key in your PIN
You will now be Logged on to Corporate Netbank

Where can I find my logon ID for mobile Logon?
Answer:
You can find your logon ID inside Corporate Netbank in My profile.

Is it possible to login with mobile bank ID in Corporate Netbank?
Answer:
No it is not possible to login with mobile bank ID in Corporate Netbank, but you can login with the mobile login solution Nordea Codes app.

Is the Nordea Codes app a Corporate Netbank app?
Answer:
No, the app is solely an alternative to using the card reader with or without cable.

Card-reader with cable

Get started with card reader with cable

To get started with card reader with cable you can see our introduction video here below.

On this page you can also find a section of Frequently asked questions (FAQ).

FAQ

Card reader with cable

What do I need to get started with cardreader with cable?
Answer:
1. Download and install BankID security program
2. Install a driver for the card reader
3. Connect the card reader with the USB cable to your computer and make sure there are three black rectangles on your card reader display.
4. Put in the card in the card reader. The card reader will read the card’s chip. The following line --------- will appear on your card reader display to indicate that the chip is being read. Please wait and continue after the line has disappeared.
5. Now the installation is complete and you can start using your card reader with cable.

How do I logon with card reader with cable?
Answer:
1. Connect the card reader with the USB cable to your computer and insert the card in the card reader.
2. The card reader will read the card’s chip. The following line --------- will appear on your card reader display to indicate that the chip is being read. Please wait and continue after the line has disappeared.
3. Click the tab Cardreader with cable and click the Logon button on the Corporate Netbank logon page (Login and sign button on the card reader are not used).
4. A dialog box presents your certificate click Verify my identity.
5. The BankID dialog will appear and ask you to enter the PIN for your card.
6. The text CardPIN will appear on the card reader display. Enter your PIN and press the OK button.
7. Correct PIN will be confirmed with the following text on your card reader display: PIN OK.
8. You will now be logged on to Corporate Netbank.

When trying to log in I get a message saying; “no valid bank ID is found on the computer” and/or “you could not be logged on to Corporate Netbank”
Answer:
Close all browser windows, remove the card from the card reader, remove the cable from the card reader, and close the Bank ID security application. Connect the card reader to the cable once again and make sure your shown “Nordea” and 3 black boxes in the card reader display. When they are gone insert the card and make sure you’re shown a dotted line. When the display goes blank, try to login once more. If the problem persists please contact support.
Tip! If you are using Win 10 make sure that you are not trying log in with browser Edge. Use instead Internet Explorer, Mozilla Firefox or Google Chrome.

I have blocked the PIN to my card. What do I do?
Answer:
If you have a PUK to your logoncard or eID-card you can unlock the card with PUK and your card reader.
If you don't have a PUK to your logon card you can contact Nordea to order a new card.
If you don't have a PUK to your eID-card you can ask your administrator to order a new card.

How do I unblock my card with a PUK code?
Answer:
When you need to unblock your pin code you need to have the following items: a cardreader with cable, a PUK code (8 digits), Bank ID security program and driver installed for the cardreader.

Step by step:
1. Connect the card reader with the USB cable to your computer and insert the card in the card reader.
2. Start Bank ID security program;
- Windows – Open the startmenu and search for BankID
- Mac OS X – Open Finder, go to Program and click on BankID security program.
3. Click on your name and then press “Manage PIN”
4. Put in your PUK code (8 digits) and press OK

I forgot the PIN to my logon card
Answer:
Contact Nordea to order a reminder of the PIN.

I forgot the PIN to my eID card.
Answer:
Ask your Corporate Netbank administrator to order a reminder of the PIN.

Card-reader without cable

Get started with a card reader without cable

To get started with card reader without cable you can see our introduction video here below.

On this page you can also find a section of Frequently asked questions (FAQ).

If you would like to the view the video in an enlarge format click on vimeo in the right corner.

FAQ

Card reader without cable

What is card reader without cable and how can I start using it?
Answer:
It is a authentication solution that is used for logon and signing in several of Nordeas corporate services and among those Corporate Netbank. To use it you need a card reader NCR1, a chip card (eID card or logon card) with a valid PIN for the card.
It is not possible to use a business card.

How do I logon with card reader without cable?
Answer:
Go to the logon page for Corporate Netbank. Choose Cardreader without cable.

1. Enter the last 8 digits printed on your card into the Card number field.
2. Turn on the card reader by inserting the card in the reader without the cable being connected. The chip on the card should be headed down and facing you. If the card is already inserted and the display is turned off, press OK to re-activate the reader.
3. Select function appears on the card reader window. Press Login on the card reader.
4. Enter the challenge code and press OK.
5. When Card PIN: is shown on the card reader window, enter your PIN code and press OK.
6. Take the 9-digit response code from the card reader and enter it into the Response code field.
7. Click the Logon button.

How do I confirm with card reader without cable?
Answer:
Follow instructions on the screen:
1. Insert the card in the card reader, or press OK if the card is already inserted.
2. Select function is displayed on your card reader. Press Sign.
3. Enter the challenge code on your card reader and press OK.
4. Card PIN: is displayed on your card reader. Enter your PIN code and press OK.
5. A response code is displayed on your card reader. Enter this code in the input field and click Confirm.

I get error message 'Invalid information entered. Please try again. Note that the card will be blocked for use for 1 hour after repeatedly failed attempts.
Answer:
1. If you have an eID card then you use the cards latest 8 numbers in column card number. If you have any other card you use your personal number in column card number. Please make sure that you are using the right numbers and that you are using the LOGIN-button on your card reader.
2. Make sure that your private bankcard, logon card or eID card is valid.
3. Don't use a bookmark or a saved favorite, type www.nordea.xx in your browsers addressfiled to reach the logon page.
4. Delete cache and cookies in the browser and restart the browser.

I forgot the PIN to my eID card.
Answer:
Ask your Corporate Netbank administrator to order a reminder of the PIN.

I forgot the PIN to my logon card.
Answer:
Contact Nordea to order a reminder of the PIN.

I have blocked the PIN to my card. What do I do?
Answer:
If you have a PUK to your logoncard or eID-card you can unlock the card with PUK and your card reader.
If you don't have a PUK to your logon card you can contact Nordea to order a new card.
If you don't have a PUK to your eID-card you can ask your administrator to order a new card.

Corporate Netbank Administration

User guide and FAQ

Corporate Netbank Administration is a tool used to create and maintain users and their power of attorney in Corporate Netbank.

Under Publications you can read more in the Corporate Netbank Administration User guide or you can find help or tip to a question further down in the FAQ related to Corporate Netbank Administration.

Video - Create a new user

Here you find a video about how to create a new user in Corporate Netbank Administration. The video is about 10 minutes and if you would like to view the video in an enlarge format click on vimeo in the right corner.

Video - Create reports in CNA

Here you find a video about how to create reports in Corporate Netbank Administration. The video is about 4 minutes and if you would like to view the video in an enlarge format click on vimeo in the right corner.

FAQ

FAQ

Corporate Netbank Administration

Who can change my access rights in our Corporate Netbank Agreement?
Answer:
Your company has administrators that can change access rights for e.g. for accounts or payments. You can see which persons that are your administrators by clicking on link Company administrators in the blue field at the bottom in Corporate Netbank.

I have just created a new user, but the user is inactive. What is missing?
Answer:
Check that you have ordered a Nordea eID/e-legitimation for the user and also confirmed it.
If you need to order a card; click on the user, click on the tab called Authentication and to the right of Nordea eID on card/e-legitimation on card, click Manage. Check that the users address is correct and click order card. Don't forget to go under Confirm and confirm the change so it has status Confirmed finally.

When I change the user access rights in Corporate Netbank Administration, I don’t have a Save button.
Answer:
Go to the info tab to check if the user is part of a user profile. If so, you need to make the needed changes in the profile (go to user profile in the menu to the left). You can also remove the user from the profile in order to make changes only affecting this user.

I can’t see Logon ID for some of my colleagues, only their short names.
Answer:
Administrators cannot see each other’s logon ID, only user logon ID is visible.

There is an account that I can’t see/an account is missing.
Answer:
Talk to the person in your company that is an administrator in Corporate Netbank. That person can see if you have access rights to the account. If you use account sets, it could also be that you haven’t included this account. To change in an account set you click on the settings icon next to Accounts.

The company address has changed but Nordea hasn’t updated the information for users or administrators
Answer:
Nordea doesn’t change or update addresses of current users and administrators, due to the fact that user/admin can be based in various locations. It’s up to the company administrators need to update postal information for users and administrators on a regular basis.

Why can't I see a Norwegian account in Corporate Netbank?
Answer:
It could be that Nordea need a verified ID before you can have access to Norwegian accounts. Talk to your contactperson at Nordea.

Where can I find admin instructions or information about how to operate Corporate Netbank Administration?
Answer:
You can read more about this in the Corporate Netbank Administration Userguide that you find in this page under Publications.
You can also sign up for a Online Training about Corporate Netbank Administration. Click here to go to the Online Training page.

How do I create account short names in Corporate Netbank?
Answer:
Go into the Administration module and choose Account short names in the menu to the left. Choose the preferred search method and click Search to start the search. In the search result you will find information about account/accounts and the column Short name. Enter the desired short name and then click OK to save the changes.
In case your company is administrated by Nordea, then contact customer service or your local Nordea contact to change the name on the accounts.