Technical support and administration

Technical support

Learn more about our logon methods and how to administrate Corporate Netbank.

Mobile logon Card-reader with cable Card-reader without cable Corporate Netbank Administration Technical requirements Mobile logon

Get started with Mobile Logon

Mobile logon is our new and user friendly authentication method for logging in to Corporate Netbank.

On this page you will find an information video on how to get started with the logon solution. Further down there is a section of frequently asked questions where you for example can see how to confirm and verify a payment.

FAQ

  • Mobile logon
Card-reader with cable

Logon with card reader with cable

If you want a full instruction on how to get started with card and cardreader, you are welcome to see our introduction video below. You can also find a section of Frequently asked questions (FAQ).

To get started with card reader with cable you need to have the following items, all provided from Nordea: A chip card (Nordea eID or e-legitimation), valid PIN, a card reader with USB cable.
You also need to install the security software for BankID Security Application and the Nordea card reader driver, follow these steps:
1. Verify that your computer meets the technical requirements.
2. A person with administrator rights should make the installation on the PC or Mac.
3. Download and install the BankID Security Application and then the driver for the Nordea card reader. 

For Windows

  1. Download BankID Security Application
  2. Please restart the PC.
  3. Download driver for card reader NCR1+ (exe, 3 MB)
    Download (exe, 2 MB) driver for card reader Argos Mini II 
    Download (exe, 3 MB) driver for older card reader Argos Mini II (not common)
  4. Please restart the PC.

For Mac

  1. Download Bank ID Security application
  2. Download driver for card reader NCR1+ 
    For MAC OS version El Capitan (pkg, 93 KB)
    For older MAC OS versions (pkg, 290 KB)
    Download driver for card reader Argos Mini II (pkg, 290 KB)  

If you need any further assistance please contact your local Support

FAQ

  • Card reader with cable
Card-reader without cable

Get started with a card reader without cable

To get started with card reader without cable you need to have the following items, all provided from Nordea: A chip card (Nordea eID or e-legitimation), valid PIN for the card and a card reader. To get more information you are welcome to see our introduction video here below.

On this page you can also find a section of Frequently asked questions (FAQ).

FAQ

  • Card reader without cable
Corporate Netbank Administration

Tutorials, user guide and FAQ

Corporate Netbank Administration is a tool used to create and maintain users and their power of attorney in Corporate Netbank. Learn more about the tool through our specific tutorials further down along with an FAQ.

Are you a new administrator in Corporate Netbank?

As an administrator in Corporate Netbank you can create and maintain users and their power of attorney in Corporate Netbank. We have a general training where we go through the basic functionality of CNA.

If you want a more detail walkthrough on how to create a new user we recommend this tutorial.

We also have a tutorial regarding our different reports. You can find it here.

To read more about the tool we also have a complete user guide that also contain a short guide in the end.

Here you find a video about how to create a new user in Corporate Netbank Administration. The video is about 10 minutes and if you would like to view the video in an enlarge format click on vimeo in the right corner.

Here you find a video about how to create reports in Corporate Netbank Administration. The video is about 4 minutes and if you would like to view the video in an enlarge format click on vimeo in the right corner.

Here you find a video about how to add mobile logon on users in Corporate Netbank Administration. The video is about 1,5 minutes and if you would like to view the video in an enlarge format click on vimeo in the right corner.

Here is an instruction video on how to renew a Corporate Access certificate. If you would like to the view the video in an enlarge format click on vimeo in the right corner.

FAQ

Technical requirements

For correct operation of Corporate Netbank we recommend that the below requirements are met.

For security reasons we recommend to always use the latest versions.

Operating Systems in the versions that are still supported by the suppliers listed below:

  • Microsoft/Windows
    Information about Windows versions that are supported, please see this link: Information about supported versions
  • Apple/Mac OS
    Information about which OS versions that are supported, please contact Apple support.

Other operating systems, beta versions and unsupported versions might work, but they are not supported by Corporate Netbank.

Browsers in the versions that are still supported by the suppliers listed below:

  • Internet Explorer
  • Mozilla Firefox
  • Google Chrome
  • Safari (only for Mac OS)

Other browsers, beta versions and unsupported versions might work, but they are not supported by Corporate Netbank. 

Encrytion
Browsers must use at least SSL3/128 bit encryption.

Cookies
Use of cookies in browsers must be enabled.

Requirements for specific features

Some features in Corporate Netbank have additional requirements. These are:

Logon using card reader with cable
Requires installing driver for the card reader and security software. They can be downloaded from the Corporate Netbank logon page Download software In addition, ActiveX and JavaScript must be enabled in the browser.

Further information
Support for some Citrix configurations - read more in Approved Citrix configurations.

Secure logon

User authentication

The user's identity towards Corporate Netbank is verified by loggin on using:

  • card reader without cable
  • card reader with cable
  • Nordea Codes

This logon information is personal. The card must not be handed over to any other user.

The logon information should only be entered when you are in a secure session of Nordea Corporate Netbank. Look for a padlock in the lower bar of the browser screen or to the right of the address bar in the browser. The padlock confirms the browser has an encrypted tunnel to Nordea. To be completely sure the tunnel goes to Nordea, click on the padlock and the tab Certification.

Secure data transport via the Internet

Due to the encrypted tunnel (SSL encryption) data can neither be seen nor manipulated by any unauthorised party when transferred between your browser and Nordea.

Antivirus program

Virus and other malicious software are a concrete threat to all PC users today. Virus may come from USB memory sticks (or other removable media), from e-mails or downloaded while you are on the Internet.

Always run an acknowledged antivirus program on your PC.

  • Be sure the antivirus program contains the newest virus signature files
  • If a virus attack is detected, immediately contact the persons in your company responsible for IT or IT security and avoid using the PC until the virus has been removed.

Internet browsers

Your browser and its configuration have a strong influence on your PC security. While you are on the Internet your browser may accept to run external programs, but it should not be done indiscriminately. You are advised to:

  • Use the newest version of your Internet browser
  • Configure the browser so you are requested to accept transfer of programs from the PC to the Internet or vice versa
  • Only download files from vendors whom you feel sure you can trust in terms of security
  • Only accept signed applets, ActiveX controls and other executables from trustworthy vendors or stop totally for import
  • Use the browser's standard security configuration, as a minimum.

Firewall

You should always have firewall protection against insecure networks. If your PC is connected to the company's local network, a firewall usually exists between this local network and the Internet. The firewall prevents unauthorised access to the local network from the Internet.

If you do not have firewall protection like if you use a stand-alone PC, we recommend you install a personal firewall on your PC and ensure only necessary traffic is allowed.

To get access to Nordea Corporate Netbank, you should open the protocol HTTPS on port 443 in the firewall. The highest security level is obtained by only opening for traffic OUT through the port in the firewall and for example only to Nordea's URL address: https://solo.nordea.com/nsc/engine.

Blocking the access to Corporate Netbank

If you have lost your logon information or you suspect misuse for other reasons, the card and/or Nordea Codes app must be blocked immediately. If the card is blocked a new one must be activated. You can block both the card, ask for a new card to be activated, and block the Nordea Codes app by contacting either your administrator or one of your support contact persons in Nordea.

Windows Server 2016 with all critical updates Xendesktop 7.15 LTSR  BankID 7.x

  • Desktop with Edge
  • Desktop with Internet Explorer 11
  • Desktop with Firefox
  • Desktop with Chrome
  • Published application Edge
  • Published application Chrome
  • Published application Firefox
  • Published application Internet Explorer 11
  • VDI Windows 8
  • VDI Windows 7
  • VDI Windows 10

Windows 2012 and Windows 2012R2 with all critical updates Xendesktop7.x BankID 6.0.x,

  • Desktop with Internet Explorer 10
  • Desktop with Internet Explorer 11
  • Published application Internet Explorer 10
  • Published application Internet Explorer 11
  • VDI Windows 8
  • VDI Windows 7

Windows 2008 R2 with all critical updates XenApp 6.0, SQL2008 R2, Bank ID 6.0.x,

  • Desktop with Internet Explorer 8
  • Desktop with Internet Explorer 9
  • Published application Internet Explorer 8
  • Published application Internet Explorer 9.

Windows 2008 R2 with all critical updates XenApp 6.5, SQL 2008 R2, Bank ID 6.0.x,

  • Desktop with Internet Explorer 8
  • Desktop with Internet Explorer 9
  • Published application Internet Explorer 8
  • Published application Internet Explorer 9.

It is tested by various clients,

  1. Windows 8,x
  2. Windows 7
  3. Windows XP
  4. Thin clients XP
  5. Thin clients Windows 7 embedded
  6. Thin clients windows 8 embedded

Prerequisites for Citrix XenApp,

  1. http://docs.citrix.com/