Giving sustainable advice
Every customer is unique. We firmly believe that we must fully understand our customers’ individual needs and ambitions before offering them any service, advice or product. We are committed to ensuring that our customers have all the information they need to make decisions about their finances.
Whenever we develop a new product, we follow a stringent process to ensure it is described fully and accurately and sold responsibly.
With respect to advice in our Sustainability Policy (pdf, 4 MB) we commit to:
- enhancing our competence and knowledge regarding environmental, social and governance aspects of relevance to advice in relation to our products and services.
- improving our advice in a way that enables our customers to make informed decisions on environmental, social and governance aspects of relevance to our products and services, and being transparent in such aspects.
- increasing the integration of existing and emerging environmental, social and governance aspects relevant when developing advice related to products and services.