.svg)
Engaging in stakeholder dialogues
We performed a thorough stakeholder analysis in 2016 that was revised in 2018, and validated in 2019. It identifies nine key stakeholder groups – employees, management, Board of Directors, customers, owners, suppliers, regulators, NGOs and media. We believe stakeholder dialogues are a good way of collecting valuable input for our sustainability agenda. In 2019, we engaged in dialogues in different ways with all our key stakeholders. Issues raised in the different dialogues are shown in the table below:
Stakeholder | Type of dialogue/channel | Main aspects |
Employees | People Pulse Team dialogues Coffee corners | Well-being Gender equality Harassment |
Management | GLT Business Area Management Business Ethics and Values Committee Sustainability Committee | TCFD Sector guidelines for the fossil fuels, forestry and real estate industries Modern Slavery and Human Trafficking Statement Sustainability Report Gender equality Principles for Responsible Banking Collective Commitment on Climate Action |
Board of Directors | Meetings | Non-Financial Statement Sustainability updates Modern Slavery and Human Trafficking Statement ESG Risk Appetite Statement |
Customers | Customer satisfaction surveys Individual customer meetings Customer contact center | Customer satisfaction Sustainability agenda Climate-related risks Sustainable business solutions, expansion of e.g. development of Sustainability- linked loans EU Action Plan on Sustainable Finance Gender equality |
Owners | Annual General Meeting Individual investor meetings Investor questionnaire | Climate-related risks Sustainability performance |
Suppliers | Qualifying questionnaires In-depth reviews Individual meetings | Human rights Labour rights Climate impact Adherence to Nordea Supplier Code of Conduct |
Regulators | European Central Bank EU Commission Financial Supervisor Authority | Climate-risk management TCFD EU Action Plan on Sustainable Finance |
NGOs | Fair Finance Guide Save the Children ShareAction BankTrack | Sustainable Finance Children’s rights Climate change Human rights |
Media | Interviews Press releases | AML Gender equality Sustainable Finance Community engagement Diversity and inclusion Climate action |