.svg)
Engaging in stakeholder dialogues
Strong stakeholder relations are important in terms of being a sustainable entity in society. A continuing and transparent dialogue with our stakeholders increases our understanding of their priorities and expectations in terms of ESG, and our own sustainable impact.
We regularly conduct stakeholder analyses with the purpose of defining and identifying which groups of stakeholders are key to Nordea. In our view, stakeholder dialogues are a good way of collecting valuable input for our sustainability agenda. Issues raised in these dialogues are shown in the table below.
| Stakeholder | Type of dialogue/channel | Main aspects |
|---|---|---|
Employees | Well-being at work survey Culture carpet conversations | Health and well-being Culture transformation |
Management | GEM BEVC SC Continuous dialogues | Sustainability Policy Sustainability roadmap Climate position statement Sustainability risks Short-term goals Sustainability Report |
Board of Directors | Meetings | Sustainability Policy Sustainability risks Short-term goals Sustainability Report |
Customers | Customer satisfaction surveys Net Promoter Score Individual customer meetings Customer contact centre Round table discussions | Increasing customer satisfaction Sustainable business solutions, e.g. green bonds Change of domicile Sustainability reporting |
Owners | Annual General Meeting Meeting with international investors Investor questionnaires | Well-being (sick leave) Climate-related issues |
Suppliers | Qualifying questionnaire Supplier audits Individual dialogues | Content of Nordea Supplier Sustainability Policy Adherence to UN Global Compact |
Regulators | Peer group meetings with FSA and the Swedish government | Climate-related risks in lending portfolios (TCFD) |
NGOs | CEO Round table Individual NGO meetings | Increased transparency regarding impact on companies Proactivity |
Media | Interviews Press releases | Responsible investment Supply chain management Change of domicile |