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FAQ

See some of the most asked questions below:

Invoicing

Please see Nordea’s minimum requirements for invoices in Appendix 2 in the Supplier Handbook. To make sure to receive payment on time, please state clearly on the invoice who is responsible for that invoice at Nordea.
If you have any questions regarding payments, please send an e-mail to [email protected] The question will be directed to the respective Nordea department, which will respond to your inquiry.
Please see Nordea’s minimum requirements for invoices in Appendix 2 in the Supplier Handbook. To make sure to receive payment on time, please state clearly on the invoice who is responsible for that invoice at Nordea.
Please read more about our Invoice requirements in Appendix 2 in the Supplier Handbook and communicate these requirements with your electronic invoice provider: If you need more help about sending a proper e-invoice to Nordea, please contact Nordea by e-mail [email protected]
If you have any questions regarding payments please fill in the contact form on the Supplier Portal. The question will be directed to the respective Nordea department, which will respond to your inquiry.
The main benefits of sending e-invoices are:
- Payment on time
- Transparency and financial management
- Compliance management
Please see Nordea’s invoice address list in E-commerce in Appendix 3 in the Supplier Handbook.
Please contact us at [email protected] for further instructions.

 

Sourcing process

Procurement is the acquisition of goods, services or works from an external source. The decisions about what to buy from which suppliers are taken by the areas in the value chain responsible for the goods and services delivered to Nordea and for the related costs. Nordea always seeks to buy high-quality products and services for our many business areas. Please read more in our Supplier Handbook.
By registering your company in Ariba you make it possible for Nordea to find you and to send you an RFP. When your company is selected for a sourcing process, it will be registered in Nordea’s internal supplier database. After receiving offers from selected suppliers, Nordea begins the evaluation and starts negotiations with the suppliers. To find out more about Nordea’s sourcing process, please go to the Supplier Handbook.

In the section Purpose & Introduction of our Supplier Handbook, you will find a list of the relevant areas.
The decisions about what to buy from which suppliers are taken by the areas in the value chain responsible for the goods and services delivered to Nordea and for the related costs.
Nordea has a supplier strategy for consulting services that builds on a number of so-called preferred suppliers. These are re-evaluated every second year through an RFP process. The procurement of consulting services is managed through a mandatory consultant procurement process. Please contact [email protected] if you have questions directly related to consultant requests.
E-sourcing and e-auction is a process of obtaining bids from different suppliers via a single online portal. Nordea will invite potential suppliers separately and provide them more details and training on how to participate. Read more about it in our Supplier Handbook.
Please note that a complete supplier profile in Ariba is not a guarantee that a supplier will receive an invitation to participate in our sourcing process. However, it will make the supplier’s information available for sourcing teams at Nordea for potential future business opportunities.
If you do not know who is responsible at Nordea for sourcing your product/service category, please send your question to [email protected] and we will guide you to the correct sourcing category unit.
CSR = Corporate Social Responsibility. Nordea requires its suppliers to operate in accordance with Nordea’s CSR principles. The CSR Supplier Policy is based on ten principles of the United Nation’s Global Compact, asking companies to embrace, support and enact, within their sphere of influence, a set of core values in the areas of human rights, labour rights, the environment and anti-corruption. Read more about CSR at Nordeas website.
Suppliers must sign an NDA before they enter into the RFP process. The NDA secures the rights of Nordea and suppliers in terms of disclosure of classified information about both parties. It is considered mandatory and non-negotiable by Nordea.
Nordea expects suppliers to agree to the terms and conditions of the Agreement, which is mandatory to fill in and must be available throughout the tender process. However, if suppliers have reservations or comments to the Agreement, these must be stated in the provided Contract Feedback Form in connection with the RFP response.
Suppliers’ willingness to comply with Nordea’sstandard agreement is one of the criteria on which their RFP response will be evaluated.
We aim to use our internal template called the Unified Agreement Template (UAT). This document is customised on a case-by-case basis depending on the particular service/product that is being acquired.
Nordea does not disclose publicly any information about ongoing RFXs. By registering on Ariba you will have a greater chance of getting through our down-selection process and being invited to our ongoing RFXs.
See the page on Nordea Sourcing Process.

Nordea’s supplier selection is based on several criteria. In each case criteria related to quality, risks and costs and any other project relevant criteria are weighted.
Nordea will not make any volume commitments.
 

As a data controller Nordea Bank Abp processes personal data to deliver the products and services that are agreed between the parties and for other purposes, such as to help you with your request or comply with laws and other regulations. For detailed information on Nordea Bank Abp's processing of personal data, please review Nordea’s privacy policy, which is available on Nordea’s website or by contacting Nordea Bank Abp. The privacy policy contains information about the rights in connection with the processing of personal data, such as the access to information, rectification, data portability, etc.​

The information provided by you will be processed in accordance with Nordea’s Privacy Policy. Please do not provide any sensitive or financial information in this form. Should you have a banking related question, kindly contact us through your Netbank or customer service.