See some of frequently asked questions below:
Invoicing
Please see Nordea’s minimum requirements for invoices stated at Purchasing and invoicing tab. To receive payment on time, please state clearly on the invoice who is responsible for the invoice at Nordea.
If you have any questions regarding payments, please send an e-mail to [email protected]. The question will be directed to the relevant Nordea unit, which will respond to your inquiry.
Please read more about our invoice requirements published at Purchasing and invoicing tab and communicate these requirements to your electronic invoice provider. If you need more help to send a proper e-invoice to Nordea, please contact Nordea by e-mail at [email protected]
Please see Nordea’s invoice address list at Purchasing and invoicing tab.
Sourcing process
Procurement is the acquisition of goods, services or works from an external source. The decisions about what to buy from which suppliers are taken by the areas in the value chain responsible for the goods and services delivered to Nordea and for the related costs. Nordea always seeks to buy high-quality products and services for our many business areas.
By registering your company in Ariba you make it possible for Nordea to find you and to send you an RFP. When your company is selected for a sourcing process, it will be registered in Nordea’s internal supplier database. After receiving offers from selected suppliers, Nordea begins the evaluation and starts negotiations with the suppliers. To find out more about Nordea’s sourcing process, please go to the Sourcing and Contracting Tab.
The decisions about what to buy from which suppliers are taken by the areas in the value chain responsible for the goods and services delivered to Nordea and for the related costs.
Nordea has a supplier strategy for consulting services that builds on a number of so-called preferred suppliers. These are re-evaluated every second year through an RFP process. The procurement of consulting services is managed through a mandatory consultant procurement process. Please contact [email protected] if you have questions directly related to consulting services.
Please note that a complete supplier profile in Ariba is not a guarantee that a supplier will receive an invitation to participate in our sourcing process. However, it will make the supplier’s information available to sourcing teams at Nordea for potential future business opportunities.
If you do not know who is responsible at Nordea for sourcing your product/service category, please register a profile with your company information in the Ariba Discovery database to become part of Nordea’s supplier landscape. If Nordea becomes interested in sourcing your product/service category, we will use the data provided and contact you for more details or invite you to the tendering process.
Suppliers must sign an NDA before they enter into the RFP process. The NDA secures the rights of Nordea and suppliers in terms of disclosure of classified information about both parties. It is considered mandatory and non-negotiable by Nordea.
Nordea expects suppliers to agree to the terms and conditions of the Agreement, which it is mandatory to fill in and must be available throughout the tender process. However, if suppliers have reservations or comments to the Agreement, these must be stated in the provided Contract Feedback Form in connection with the RFP response.
Suppliers’ willingness to comply with Nordea’s standard agreement is one of the criteria on which their RFP response will be evaluated.
We aim to use our internal template called the Unified Agreement Template (UAT). This document is customised on a case-by-case basis depending on the particular service/product that is being acquired.
Nordea does not disclose publicly any information about ongoing RFXs. By registering on Ariba you will have a greater chance of getting through our down-selection process and being invited to our ongoing RFXs.
Nordea’s supplier selection is based on several criteria. In each case criteria related to quality, risks and costs and any other project relevant criteria are weighted.
Nordea will not make any volume commitments.