Digital banking
Nordea earns international recognition for digital customer experience
Nordea has been named “Best Private Bank in Europe for Digital Customer Experience” by the Financial Times’ PWM Wealth Tech Awards.
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Tech & AI
How we use AI to simplify customers’ everyday banking
Banking shouldn't be complicated. That’s why we’re responsibly applying AI to transform how our customers manage their money – from mortgages and loans to savings and payments.
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Tech & AI
Key trends shaping the financial industry
The financial industry is changing fast. Economic uncertainty, digital innovation and stricter regulation combined with climate, demographic and cyber challenges redefine how institutions compete and create value. Let us walk you through eight key trends.
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Tech & AI
New feature gives you tailormade investment updates – all created by AI
In our digital banking services, customers can now use a new feature called AI News Summary. This is the first AI-driven service we offer to our customers, making news consumption seamless, fast, and filtered.
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Digital banking
How Nordea is transforming digital wealth experiences
At this year’s Nordic Fintech Week, Johan Borg, Head of Digital Wealth, shared insights into how Nordea is transforming its digital wealth management offering to meet the evolving needs of Nordic investors.
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Tech & AI
Relationships before robots: How Nordea is leveraging AI in digital banking
The Nordic Fintech Week has kicked off with strong Nordea participation. We met with Malthe Falck, Head of Retail Digital, who gave a keynote on how Nordea is leveraging AI while staying true to its purpose of building trusted customer relationships.
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Digital banking
Three ways we use AI to accelerate efficiency and growth
Artificial intelligence is an important tool for driving efficiency and growth at Nordea. Lately, we have sped up several exciting AI-initiatives to help the bank create innovations for the future.
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Tech & AI
Nordea partners with Nordic Fintech Week 2025 to spotlight innovation in financial technology
Nordea is proud to partner with Nordic Fintech Week 2025, taking place on September 24–25 in Copenhagen. The event will once again provide valuable platforms for discussions, expert panels, and industry advancements.
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Digital banking
Banking your way: Nordea's vision for tailor-made banking
In an era where personalisation is king, Nordea is taking the next steps to revitalise the banking experience. “We can look forward to a bank that is even better equipped to care about your financial well-being,” says Head of Group Digital Malthe Falck.
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Digital banking
A new era in e-invoicing: Nordea to enhance bill pay services in Sweden
We are upgrading our e-invoice offering in Sweden to simplify and streamline the experience both for corporates and private customers. The benefits include easy onboarding, a seamless flow and hassle-free bill pay.
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Tech & AI
Nordea is a founder factory for Nordic fintech companies
Nordea has been named the leading “founder factory” for fintech companies in the Nordics, as highlighted in the newly released Nordic Fintech Report 2024 by Copenhagen Fintech.
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Digital banking
Our customers have doubled their use of our chatbot in two years
Nova, our chatbot, is expected to engage in more than seven million customer chats this year. According to Anders Nicander, Head of One Digital, the quality of chatbots has improved significantly within the last couple of years.
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