New economic reality

Global uncertainty, new technologies and rising cus­tomer expectations are reshaping what people look for in a financial partner. In a more uncertain macro­economic and geopolitical environment, trust becomes more important. Households and corporates seek financial services providers that are resilient, well capitalised and able to navigate changing conditions with confidence. 

After several years of elevated inflation and an exceptional interest rate environment, conditions in the Nordic economies stabilised during 2025. Inflation in the Nordic countries remained broadly stable and close to the 2% mark, allowing central banks in the region to continue lowering interest rates. By the end of the year, most appeared to have completed their rate-cutting cycles. Policy paths now look steady, with rates normalising at around 2% – with the exception of Norway, where they are close to 4%. 

Public finances, however, remain under strain on both sides of the Atlantic. In the US, the budget defi­cit has widened significantly since the pandemic, with debt levels rising rapidly – a trend unlikely to reverse without major policy changes. In Europe, higher defence spending and green transition investments are adding further pressure. As a result, long-term interest rates are expected to stay elevated or even climb, despite inflation being largely under control. 

In this environment, financial strength matters. In recent years, we have invested to build a safer and more resilient business, with a well-balanced income mix across our home markets. We continue to adjust our pricing and product mix in response to the rate environment, and use hedging to help manage interest rate risk and mitigate the impact of fluctuating interest rates on our financial performance

Evolving regulation


Over the past two decades, the regulatory environment for financial services providers in Europe has evolved significantly in key areas such as capital requirements, digital technology and sustainability. As regulation continues to develop, scale and strong gov­ernance have become increasingly important for meeting expectations consistently and efficiently. 

Financial services providers like Nordea must comply with a range of capital and prudential requirements designed to ensure financial stability and resilience. These include the Basel IV regulation and additional national supervisory requirements. At the same time, credit risk modelling has grown more complex, requiring advanced data, systems and processes. 

Digital regulation has also continued to develop. Stricter privacy laws, increasing cybersecurity demands and new frameworks such as the Digital Operational Resilience Act require financial institutions to strengthen operational resil­ience and ensure the continuity of critical services. 

Sustainability regulation is another area of ongo­ing change. European rules on sustainability disclo­sures and reporting are raising expectations regard­ing transparency and the integration of climate considerations into credit and investment decisions. 

As the largest financial services provider in the Nordics, we have the scale and capabilities needed to navigate this evolving regulatory landscape effectively – in all the markets we operate in.

 

Scale and technological advantage


Scale is becoming an increasingly important strength, supporting efficiency, stability and better outcomes for customers. Modern platforms and shared solutions allow large institutions to serve customers more relia­bly at lower cost. As digital capabilities advance, scale and technology reinforce each other, enabling better use of data, more automation and stronger resilience. 

Artificial intelligence (AI) is accelerating this shift. When used responsibly, AI can improve productivity, enhance service quality and support more personalised experiences. Trust remains central, and transparency in how these technologies are applied will be key to ensuring customers feel confident and well cared for.

Evolving customer expectations

Customer expectations continue to rise as digital services become ever more integrated into everyday life. People expect financial services that are intuitive and tailored to their needs, while still valuing expert advice when important decisions come up. The institutions that succeed will be those that can seamlessly integrate strong digital services and trusted advisory capabilities. 

Customers are also looking for simplicity, with more services available in one place, and greater clarity over their financial situation. 

We continue to invest in digital development and advisory capabilities, supporting customers across banking, savings, investments and advice, and helping to reduce complexity in their finan­cial lives.

Competitive landscape

Competition in financial services contin­ues to intensify. New entrants, particularly specialist and platform-based providers, are focusing on payments, savings and investments, with easy-to-use offerings. 

In the corporate market, private credit providers are also gaining ground by offering alternative financing options outside traditional banking channels. These developments are reshaping the com­petitive landscape and increasing pressure on established institutions to strengthen digital and advisory services and customer experience. 

All this has been taken into account in our strategic plan. Our ambition is to continue to lead, using our broad portfolio, leadership in dig­ital services, strong technology position and the full potential of our Nordic scale to drive competitive advantage.

Climate change

People and businesses are seeking sus­tainable and resilient solutions amid more frequent extreme weather events, rising eco­nomic costs, and geopolitical turbulence. In response, financial institutions have strengthened their focus on managing climate risks and supporting the energy transition. 

Two developments stood out in 2025: (i) the EU introduced new sustainability regulation to ease the reporting burden on businesses and increase competitiveness, and (ii) political shifts widened the gulf in climate policy between the US and Europe, adding complexity for international financial institutions. 

Despite the uncertainty, the Nordic societies remain committed to climate action, and the energy transition continues to advance in our four home markets, driven by technology and economic considerations. However, in several sectors the transition to net zero is not happening as quickly as in previous years. 

For the financial sector, geopolitical turbu­lence has led to a reorientation of priorities and alliances globally, alongside more focused efforts to navigate climate risks and opportuni­ties. Physical climate risk management and adaptation remain critically important as global emissions continue to rise. 

Our climate actions and targets remain in place, and we continue to progress towards our goals.

Cyber threats

Cyber threats affecting businesses and their custom­ers have risen steadily over the years, with attacks becoming more sophisticated and frequent. This trend is also evident in the Nordic countries. Common risks include distributed denial‑of‑service attacks, which flood digital services with fake traffic to slow them down.

Ageing population

The Nordic societies are ageing, and the share of people above 65 will continue to rise in the years ahead. This is increasing long-term demand for wealth services such as financial planning, savings, life insurance and pensions. 

As the largest asset manager in the Nordic region and one of the largest in Europe, we are well equipped to support customers as their lives and financial needs evolve.

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