Stakeholder dialogues

Engaging in stakeholder dialogues 

Strong stakeholder relations are important in terms of being a sustainable entity in society. A continuing and transparent dialogue with our stakeholders increases our understanding of their priorities and expectations in terms of ESG, and our own sustainable impact.

We regularly conduct stakeholder analyses with the purpose of defining and identifying which groups of stakeholders are key to Nordea. In our view, stakeholder dialogues are a good way of collecting valuable input for our sustainability agenda. Issues raised in these dialogues are shown in the table below.

StakeholderType of dialogue/channelMain aspects

Employees

Well-being at work survey Culture carpet conversations

Health and well-being

Culture transformation

Management

GEM

BEVC

SC

Continuous dialogues

Sustainability Policy

Sustainability roadmap

Climate position statement

Sustainability risks

Short-term goals

Sustainability Report

Board of Directors

Meetings

Sustainability Policy

Sustainability risks

Short-term goals

Sustainability Report

Customers

Customer satisfaction surveys

Net Promoter Score

Individual customer meetings

Customer contact centre

Round table discussions

Increasing customer satisfaction

Sustainable business

solutions, e.g. green bonds

Change of domicile

Sustainability reporting

Owners

Annual General Meeting

Meeting with international

investors

Investor questionnaires

Well-being (sick leave)

Climate-related issues

Suppliers

Qualifying questionnaire

Supplier audits

Individual dialogues

Content of Nordea Supplier

Sustainability Policy

Adherence to UN Global

Compact

Regulators

Peer group meetings with

FSA and the Swedish

government

Climate-related risks in

lending portfolios (TCFD)

NGOs

CEO Round table

Individual NGO meetings

Increased transparency

regarding impact on

companies

Proactivity

Media

Interviews

Press releases

Responsible investment

Supply chain management

Change of domicile