Stakeholder dialogues

Employees engaging in a dialogue

Engaging in stakeholder dialogues 

We performed a thorough stakeholder analysis in 2016 that was revised in 2018, and validated in 2019. It identifies nine key stakeholder groups – employees, management, Board of Directors, customers, owners, suppliers, regulators, NGOs and media. We believe stakeholder dialogues are a good way of collecting valuable input for our sustainability agenda. In 2019, we engaged in dialogues in different ways with all our key stakeholders. Issues raised in the different dialogues are shown in the table below:

Stakeholder

Type of dialogue/channel

Main aspects

Employees

People Pulse

Team dialogues

Coffee corners

Well-being

Gender equality

Harassment

Management

GLT

Business Area Management

Business Ethics and Values Committee

Sustainability Committee

TCFD

Sector guidelines for the fossil fuels, forestry and real estate industries

Modern Slavery and Human Trafficking Statement

Sustainability Report

Gender equality

Principles for Responsible Banking

Collective Commitment on Climate Action

Board of Directors

Meetings

Non-Financial Statement

Sustainability updates

Modern Slavery and Human Trafficking Statement

ESG Risk Appetite Statement

Customers

Customer satisfaction surveys

Individual customer meetings

Customer contact center

Customer satisfaction

Sustainability agenda

Climate-related risks

Sustainable business solutions, expansion of e.g. development

of Sustainability-

linked loans

EU Action Plan on Sustainable Finance

Gender equality

Owners

Annual General Meeting

Individual investor meetings

Investor questionnaire

Climate-related risks

Sustainability performance

Suppliers

Qualifying questionnaires

In-depth reviews

Individual meetings

Human rights

Labour rights

Climate impact

Adherence to Nordea Supplier Code of Conduct

Regulators

European Central Bank

EU Commission

Financial Supervisor Authority

Climate-risk management

TCFD

EU Action Plan on Sustainable Finance

NGOs

Fair Finance Guide

Save the Children

ShareAction

BankTrack

Sustainable Finance

Children’s rights

Climate change

Human rights

Media

Interviews

Press releases

AML

Gender equality

Sustainable Finance

Community engagement

Diversity and inclusion

Climate action