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We have taken our commitment to a structured and integrated approach to sustainability forward by developing group-wide CSR focus areas at the core of our business. These focus areas are based on extensive materiality analysis with the emphasis on creating a more measurable and accountable performance.
Focus area: Compliance
Activity: Compliance culture programme
Measurement: Implementation of activities related to the programme decisions
Activity: Operational Risk & Compliance Awareness Programme
Measurement: Implementation of activities related to the programme decisions
Activity: Strengthening the ‘Raising your concern’ process
Measurement: Implementing a revised 'Raising your concern' – mechanism
Activity: Work against Anti-money laundering
Measurement: Enhancing monitoring and reporting
Activity: Work against Counter terrorist financing
Measurement: Enhancing monitoring and reporting
Activity: Work against Sanctions risk management
Measurement: Enhancing monitoring and reporting
Activity: Work against Anti-bribery & corruption
Measurement: Enhancing monitoring and reporting
Focus area: Community involvement
Activity: Supporting financial education, entrepreneurship and employment possibilities for young people
Measurement: Activities and partnerships to support our communities
Activity: Introduce structured reporting on community investment
Measurement: Reporting on community investment
Focus area: Environmental footprint
Activity: Decrease our own footprint according to our EcoFootprint programme
Measurement: EcoFootprint KPI’s
Focus area: Responsible lending
Activity: Develop new ESG tools and processes for corporate customers
Measurement: New ESG tool created & tested
Focus area: Holistic advice
Activity: Providing advice and services based on knowing our customers and understanding their needs & preferences
Measurement: Customer satisfaction
Focus area: Accessibility
Activity: Increasing choice & flexiblity in how the customers can interact with us
Measurement: 24/7 availability to banking serviceS
Focus area: Responsible investments
Activity: Addressing ESG aspects in our evaluation of and dialogue with companies cross all assets under management
Measurement: Be preferred choice for clients when they select supplier of RI fundS
Activity: Implement Responsibility declaration for all funds managed by Nordea Asset Management
Measurement: Responsibility Declaration implemented for all fundS
Focus area: Leadership & talent management
Activity: Competence development
Measurement: Employee satisfaction & motivation
Activity: Developing leadership competences
Measurement: Employee satisfaction & motivation
Focus area: Strong performance culture
Activity: Talent development in daily leadership
Measurement: % of employees who have been in PDD
Focus area: Diversity
Activity: Increase number of women in managerial positions
Measurement: Number of women in management positions
Focus area: Responsible procurement
Activity: Create new framework and segmentation model for supplier management
Measurement : Implementation of new supplier framework and segmentation model
Activity: Create new framework and segmentation model for supplier management
Measurement: Responsible procurement manager appointed
Focus area: ESG awareness and engagement
Activity: Increase ESG awareness and engagement with suppliers
Measurement 1: Supplier self-assessment questionnaire
Measurement 2: On-spot CSR reviews
Measurement 3: Awareness training sessions for employees
Measurement 4: Presence in industry events & active communication
Focus area: Economic performance
Activity: Generate direct economic value for stakeholders
Measurement 1: Taxes
Measurement 2: Total shareholder return
Focus area: Indirect economic impacts
Activity: Create value for stakeholders
Measurement 1: Salaries
Measurement 2: Supplier payments
Measurement 3: Community investment