Awards
Nordea wins international digital customer experience award
Nordea was awarded a prize for the “Best Private Bank in the Nordics for Digital Customer Experience” by Financial Times’ PWM Wealth Tech Awards.
Read moreDigital banking
Digital banking means digital customer contacts and the development of digital services.
Digital banking
Banking your way: Nordea's vision for tailor-made banking
In an era where personalisation is king, Nordea is taking the next steps to revitalise the banking experience. “We can look forward to a bank that is even better equipped to care about your financial well-being,” says Head of One Digital Malthe Falck.
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Financial skills
How we work with financial literacy and financial well-being
Nordea strives to improve financial well-being by offering personalised advice and building skills to improve financial literacy, while also raising fraud awareness among our customers and in society.
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Digital banking
Nordea's CIO Kirsten Renner: Showing your vision is important for success
“You have to be courageous and work hard – there’s no easy way when a change has to be made,” explains Kirsten Renner, Head of Group Technology and Group CIO at Nordea.
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Digital banking
Nordea’s and OP’s joint venture approved by the Finnish competition authority
The joint venture aims to combine domestic efforts to solve challenges in the Finnish payment space, enabling banks and other market operators to provide phone number-based payment solutions to consumers in their banking apps. The joint venture will also provide services to merchants and businesses.
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Digital banking
A new era in e-invoicing: Nordea to enhance bill pay services in Sweden
We are upgrading our e-invoice offering in Sweden to simplify and streamline the experience both for corporates and private customers. The benefits include easy onboarding, a seamless flow and hassle-free bill pay.
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Digital banking
Now, you can get a smarter view of your investments with a sustainable focus
Customers can now benefit from quicker ways to find information and get started investing with a sustainable focus.
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Digital banking
What is a DDoS attack and why is it making things slow?
DDoS stands for Distributed Denial-of-Service. It involves an attempt to overwhelm a system or website to prevent users and customers from accessing online services or causing delays when doing so. This can affect apps, websites and both public and private digital services.
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Banking innovation
Nordea is a founder factory for Nordic fintech companies
Nordea has been named the leading “founder factory” for fintech companies in the Nordics, as highlighted in the newly released Nordic Fintech Report 2024 by Copenhagen Fintech.
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Digital banking
Our customers have doubled their use of our chatbot in two years
Nova, our chatbot, is expected to engage in more than seven million customer chats this year. According to Anders Nicander, Head of One Digital, the quality of chatbots has improved significantly within the last couple of years.
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Digital banking
Nordea Graduate Case Competition winner: A source of innovation with the customer in focus
Last week Nordea hosted the Nordea Graduate Case Competition in Copenhagen. The winning team introduced a new concept called Nordea Digital Universe, which will reshape the way we communicate internally at the bank.
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Banking innovation
AI Hackathon winners – the Nordea Wisdom Engine
After two intense days, it was clear that KTH AI Society was the winner with its smart AI solution that will simplify customer experience on Nordea’s website.
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