Digital banking means digital customer contacts and the development of digital services.
Digital banking
Banking your way: Nordea's vision for tailor-made banking
In an era where personalisation is king, Nordea is taking the next steps to revitalise the banking experience. “We can look forward to a bank that is even better equipped to care about your financial well-being,” says Head of One Digital Malthe Falck.
How we work with financial literacy and financial well-being
Nordea strives to improve financial well-being by offering personalised advice and building skills to improve financial literacy, while also raising fraud awareness among our customers and in society.
Nordea's CIO Kirsten Renner: Showing your vision is important for success
“You have to be courageous and work hard – there’s no easy way when a change has to be made,” explains Kirsten Renner, Head of Group Technology and Group CIO at Nordea.
Nordea’s and OP’s joint venture approved by the Finnish competition authority
The joint venture aims to combine domestic efforts to solve challenges in the Finnish payment space, enabling banks and other market operators to provide phone number-based payment solutions to consumers in their banking apps. The joint venture will also provide services to merchants and businesses.
A new era in e-invoicing: Nordea to enhance bill pay services in Sweden
We are upgrading our e-invoice offering in Sweden to simplify and streamline the experience both for corporates and private customers. The benefits include easy onboarding, a seamless flow and hassle-free bill pay.
What is a DDoS attack and why is it making things slow?
DDoS stands for Distributed Denial-of-Service. It involves an attempt to overwhelm a system or website to prevent users and customers from accessing online services or causing delays when doing so. This can affect apps, websites and both public and private digital services.
Nordea is a founder factory for Nordic fintech companies
Nordea has been named the leading “founder factory” for fintech companies in the Nordics, as highlighted in the newly released Nordic Fintech Report 2024 by Copenhagen Fintech.
Our customers have doubled their use of our chatbot in two years
Nova, our chatbot, is expected to engage in more than seven million customer chats this year. According to Anders Nicander, Head of One Digital, the quality of chatbots has improved significantly within the last couple of years.
Nordea Graduate Case Competition winner: A source of innovation with the customer in focus
Last week Nordea hosted the Nordea Graduate Case Competition in Copenhagen. The winning team introduced a new concept called Nordea Digital Universe, which will reshape the way we communicate internally at the bank.
After two intense days, it was clear that KTH AI Society was the winner with its smart AI solution that will simplify customer experience on Nordea’s website.
Digital innovation in the financial industry – how we take the next steps
Banking innovation is all about customer experience. We use our knowledge and the latest technological developments to continually expand our range of digital products and services for the benefit of our customers.