Each year, we assess our diversity, equality and inclusion efforts. These play an important role in helping us develop our workplace and customer offerings, and support us in becoming the company we want to be. Here are some highlights.
At Nordea, diversity and inclusion are part of who we are. With a workforce made up of 100 nationalities, we value different perspectives. Diverse teams help us find more creative solutions, deliver better results and serve our customers more effectively – and we continue to make progress each year.
In our 2025 People Pulse survey we achieved a diversity and inclusion index score of 89: a clear indication that our employees feel we foster a fair, respectful and inclusive workplace. The score is above the Nordic labour market benchmark* and supports one of our sustainability targets.
We continue to strengthen the gender balance across the Group. In 2025 women had 43% representation at the top three leadership levels combined – once again in line with our long‑term target of at least 40% representation for each gender. Our total workforce comprises 51% women and 49% men.
We also focus on fair and equal pay. We regularly review and address gender pay gaps, supporting progress towards pay equity across the company. Our ambition is to close the pay gap between women and men in equivalent roles by the end of 2026. In 2025 we saw encouraging progress as the adjusted pay gap narrowed further, to approximately 1.4%, placing us ahead of both Nordic general and financial industry benchmarks.
Our diversity and inclusion efforts go beyond gender, embracing cultural diversity, age diversity, LGBTQ+ and ability variation, including neurodiversity. We are constantly developing our people processes to ensure equal opportunities and inclusion and raise awareness regarding differing abilities and needs. Examples include partnerships and initiatives such as the Sunflower programme and our “Abilitypreneur of the Year” award, through which we continue to increase awareness about ability variation.
In March 2024 we launched the Sunflower phone line in Denmark to improve our service for customers with special needs, offering extra time, patience and support. It proved an instant success, with 135 customers per month using the service. During 2025 the number of calls almost doubled.
In Finland, Norway and Sweden we operate dedicated phone lines for senior customers, offering extra time and guidance to ensure an inclusive customer service. During 2025 we had a total of 411,000 interactions through these channels.
*External benchmark provided by Ennova A/S
Diversity and inclusion are about creating a workplace where people feel respected, trusted and able to contribute their best – not occasionally, but every day. When we build teams where different perspectives are welcomed, we strengthen our performance, our culture and our impact on society. Our results reflect the progress we have made together and the responsibility we all share to keep raising the bar.
Values
Domestic abuse remains one of society’s most pervasive yet hidden issues. Recognising the need for action, Nordea in Estonia has joined a pioneering initiative, Employers Against Domestic Abuse, led by the foundation of former Estonian President Kersti Kaljulaid.
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About us
Nordea has made several donations in all of our markets during 2025. As a highlight of our giving this year, we are glad to announce a donation of EUR 135,000 to The Nadija Foundation, a Nordic-Ukrainian initiative dedicated to the mental and physical rehabilitation of war-affected children in Ukraine.
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Events
At the Prince Daniel Fellowship Entrepreneur Day, more than 200 young entrepreneurs, business leaders and mentors gathered in Stockholm to discuss the future of business. Nordea participated as a partner and an active voice in the discussions.
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